Guide to VoIP - Part 3 of 4

So now you’ve learned about VoIP you might be eager to get online and start making free phone calls. This section of the VoIP guide will put you on track.

What do you need to make VoIP work?

The first thing you need to join the VoIP revolution is a Windows or Mac computer and a broadband connection. For the most basic form of VoIP, getting started from there is easy – all you will need is:

• An instant messenger service – common examples includes MSN Messenger, Yahoo Messenger, Skype and ICQ. All of these services are free.
• A microphone or integrated headset.
• Headphones or speakers.

You should choose your software wisely. Find out what services your friends and family use as you might not be able to call from one instant messenger service to another.

If you wish to take VoIP to the next level and make calls to non-VoIP customers you will require an IP phone. This is connected directly to your modem or router and you can make phone calls without even switching your computer on. IP phones are available for free as soon as you sign up for monthly subscriptions from many providers.

In addition, some providers have now released dual-purpose phones, from which you can make VoIP calls as well as conventional calls via a landline.

What else does VoIP have to offer?

Most VoIP services come with a number of bonus services. These may include:

• Anonymous call block – Giving you the chance to shut out calls from numbers that are withheld.
• Caller ID – Allowing you to see who is calling before you pick up the phone.
• Call diversion – The ability to send incoming calls to other UK phone numbers.
• Call waiting – The chance to take an incoming call while you’re still busy with another phone call.
• Do not disturb – Have your calls instantly forwarded to your voicemail without ringing at your end.
• Emergency calls – Previously lacking on some VoIP services, most providers now allow you to call emergency numbers just by dialling 999 as you would on a conventional phone.
• Ring back – A feature that allows you to continually call a busy line until you get through.
• Three-way calling – Particularly useful for small businesses looking to hold conference calls.
• Voicemail – Not just an answering service on your phone, but one that can be accessed via email or online.

These are just some of the features that may be offered by a VoIP provider.