Virgin Media Broadband XL Reviews

Supplier Product Monthly Price Customer Reviews Setup Cost Speed Download Cap Contract
Broadband XL £29.00
154 reviews
£25.00 20Mbps Unlimited* 12 Months
Back To Home
 
Product Overview
Cost £29
Broadband Summary Up to 20 Mb, unlimited* cap, free wireless router, PCguard Total.
Pros £29 per month first 6 months, superfast speeds.
Cons £25 set up fee, non Direct Debit charge £5 a month.
Broadband
Download Cap Unlimited*
Downstream speed (max speed) Up to 20 MBps
Upstream speed Varies
Modem Comes with a free wireless router
Anti-Virus protection Yes
Firewall Yes
Security Suite Yes
Newsgroup access Yes
Webspace 55 MB of webspace available
Email addresses Up to 15 email addresses available
Space per email In-Box Online virtual storage of 30 MB per mailbox
Technical Support Line Calls charged at local rate
Customer Support Line Free
Dynamic IP Yes
Single Static IP No
0845 Dial Backup Yes
Suitable for online gaming? Yes
Additional information *Acceptable usage policy applies
Contract & Payment
Additional fees, hidden charges Non Direct Debit charge £5 a month
Payment method(s) Direct Debit / Credit Card / Cheque
Credit Check? Yes
Cancellation charges If the service is cancelled within the first 12 months of the contract, the customer will need to pay for the remaining months
Cancelled contract notice period 30 days
Default of payment notice 30 days
Special Offers
Offer rate / details £29 for the first 6 months, £37 thereafter
Additional information £25 set up fee applies to new customers only. Happiness guaranteed – if you are not completely satisfied with your package, Virgin Media are offering a 30 day money back guarantee
 

Do you remember the broadband providers NTL, Telewest and Virgin.net? Well now they have united under one umbrella - Virgin Media.

At its very formation, Virgin Media changed the broadband industry by becoming the very first internet service provider to offer quad play services. This means that it offers TV, broadband, phone and mobiles under one roof - and at the present time it remains the only UK provider to offer these four services.

Who is Virgin Media broadband ideal for?

Anyone looking to combine services into one simple monthly payment will be drawn towards the Virgin Media broadband range. In terms of its broadband only packages, size M will be sufficient for most users and unlimited downloads make it ideal for families. Those who want extra speed should consider paying more for either the broadband L or broadband XL package.

What do you need?

  • Virgin Media broadband can be accessed with either a fibre optic cable (on cable) or with a BT phone line (non cable).
  • A cable modem or router is required.
  • PC users require Windows 2000 pro or Windows XP.
  • Mac users require Mac OS 9.0+ (including OSX).

What else does Virgin Media have to offer?

The main attraction for Virgin Media is to combine services. Let’s take a look at their top of the range packages for each service area:

  • TV size XL - Includes more than 140 digital TV channels, Virgin TV on-demand and the V+ service.

Virgin TV on demand allows you to access more than 500 films (costing between £1.50 and £3.75 each time). The V+ service allows you to pause and rewind television or record two programmes while you watch a third.

  • Phone size XL - Includes unlimited anytime UK landline calls.
  • Virgin Mobile - A pay-as-you-go deal with up to 500 free texts and minutes along with a free 60mins airtime bonus if you take out one of the VIP packages.

Much will depend on your TV/phone/mobile habits as to which of these deals you opt for. However, with packages as low as 4 for £40 (the equivalent of £10 for each service) its clear there are large savings to be made and Sky has a true competitor in the TV/broadband sector.

* Fair-use policy applies

 
Overall Rating

These average scores represent customer ratings for the displayed retailer, calculated from all the customer reviews displayed below.

Reviews

poor service at too high a price

Added 07/05/2008, reviewed by Steve (Bristol)

Broadband Ratings

ive been far too generous giving 1 out of 10. I have been lied to over the phone, they even sent a debt letter, instead of the initial contact they lied about sending. My account was closed 3 days before they alledgedly emailed me, asking for a final disconnection fee. As my email account was suspended, it wouldnt have got to me, I would have received it if they tried, as I set up an email divert. One person said they were a paper free company, but complaints had to be in writing, to a different address who said they were not a paperless company, I wrote and the response ignored all my complaints. DONT TOUCH VIRGIN at all

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

See All Reviews

Charged me for not having cable

Added 06/05/2008, reviewed by anonymous (Manchester)

Broadband Ratings

I ordered Broadband and TV service. and when the technical guy comes they told me that it will takes 3 months to get connection. (even our next door have one) I confirm from the customer service and they told the same thing and I told them to cancel the order. cuz I don't want to wait for too long. They confirmed me. Next month they send me the bill fot first month. I called and told them here is no cable connnection then why you are charging. the guy say sorry we send the bill by error. Next month they send the bill thru Collection company with court warning. I called them again. after 40 minute bouncing between accounts and customer service departments, at last they told me that you have to pay this amount. And I paid. cuz I don't want time for court.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

See All Reviews

Rippoff @ todays market.

Added 05/05/2008, reviewed by Baz (leicester)

Broadband Ratings

Above deal is offered by Virgin to attract more new customers, but nothing for Existing customers they got from Ntl, telewest etc. I am more tempted to quit. So many other offers via BT. Virgin is I think only after money. Tried talking to their customer services twice but it is like that Building Society advert of Nationwide. Existing customers does not mean anything to Virgin. Dissapointing.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

See All Reviews

No Problems with this excellent service

Added 02/05/2008, reviewed by anonymous (Belfast)

Broadband Ratings

I have had dial up and now broadband with NTL and now Virginmedia. I have the package of telephone, TV and broadband. I only got the modem from Virgin free, but over a number of years I have found it reliable and well priced. I have two computers, both wireless running off a Dell router. Sometimes it is a bit slow, but the majority of the time, its runs freely and no problems at all.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

See All Reviews

Great price... the rest is sadly lacking

Added 01/05/2008, reviewed by anonymous (Eastleigh)

Broadband Ratings

Virgin Media... fine if nothing goes wrong, if you don't need to contact them and if you don't have any questions or queries... And lets face it, sometimes things do go wrong. There is no telephone number you can call to get through to someone who can actually help you and getting passed around departments seems to be a company sport with these guys. Virgin WERE good... Virgin Media are a massive let down. I wouldn't recommend this company anymore: even to people I don't like so much!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

See All Reviews


Page:First« Previous
123456
Next »Last