UK Online UK Online Pro Reviews

Supplier Product Monthly Price Customer Reviews Setup Cost Speed Download Cap Contract
UK Online Pro £19.99
5 reviews
Free 8Mbps Unlimited* 12 Months
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Product Overview
Cost £19.99
Broadband Summary Up to 8 MB, unlimited cap, (fair use) free spam software, optional modem.
Pros No download limit
Cons Modem not included, BT line rental not included.
Broadband
Download Cap Unlimited*
Downstream speed (max speed) Up to 8 MB
Upstream speed Up to 768kps
Modem Optional Netgear wireless router (£49.99)
Anti-Virus protection 12 Months Free McAFee Internet security suite
Firewall No
Security Suite No
Email addresses 5 email addresses available
Contention ratio 20:1
Technical Support Line 0800 053 2222 (Free)
Customer Support Line 0800 053 2222 (Free)
Additional information *Fair usage policy applies
Contract & Payment
Additional fees, hidden charges A £40 charge will incur if you need to move your broadband account to your new line
 

One provider that is eager to change the dominance of BT in the broadband market is UK Online. It is one of the leading broadband internet service providers behind the concept of local loop unbundling – which means it places its own equipment into BT exchanges. By doing this, it hopes to offer better value to its customers and faster speeds.

UK Online is owned by Sky Broadband and it uses it's network to deliver Sky Broadband as well as offering it's own services which are aimed more at the home office, small business customer.

Indeed it is living up to its philosophy as UK Online broadband already offers one package with speeds up to 22Mb - one of the fastest in the UK.

Who is UK Online broadband ideal for?

With UK Online broadband your choice is based on speed. For most users, particularly new users fresh from dial-up, the 1Mb and 2Mb deals will be sufficient and offer the best value for money. However, if you are online a lot and like to make consistent downloads - such as of movies and music - then you might prefer the super-fast speeds on offer from the more expensive packages.

What do you need?

  • A BT phone line.
  • A USB modem or router - with the 22Mb package you must purchase the UK Online Netgear ADSL 2+ Router.
  • PC users need Windows Millennium version, 2000 or above. Mac users require 8/9 or higher, or Mac OSX.

What else does UK Online have to offer?

One of the major advantages of UK Online is that it has a lower contention ratio than BT. BT's contention ratio is 50:1 whereas UK Online has a contention ratio of 33:1. This means that there are fewer people sharing the connection with you at any one time - which should help you secure faster download speeds and experience fewer connection difficulties.

In addition, the company has 24/7 support, gives you the option to buy its hardware and offers its own email addresses with Spam filter.

UK Online broadband has established itself as a real alternative to BT. So if you are unhappy with your current provider check out its deals and see if its dedication to offering a specialised service makes UK Online's packages better deals for you.

* Fair-use policy applies

 
Overall Rating
UK Online

These average scores represent customer ratings for the displayed retailer, calculated from all the customer reviews displayed below.

Reviews

Great service

Added 26/03/2008, reviewed by anonymous (Woking)

Broadband Ratings

Been with ukonline for 2 years.Had only one problem wich was resolved very quick.Connection very good.Speed checking nearly every day and it is what i am paying for.Very happy with them.Thinking of upgrading to higher speed

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Great provider! no probs for me!

Added 24/03/2008, reviewed by Steve (Nuneaton)

Broadband Ratings

I have been with ukonline for 6 months now, never had any issues, service has been great! good price, good, speeds, reliable connection (so far).

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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You get what you pay for

Added 19/03/2008, reviewed by anonymous (London)

Broadband Ratings

I like UK Online. I've been with them 2 years and I havent had a negative experience with them.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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I'm perfectly happy

Added 18/03/2008, reviewed by anonymous (Isleworth, W-London)

Broadband Ratings

I have been with UKOnline for 3 years. I disagree with the previous reviewer: the few times I have needed customer service they were quick to answer the phone, knowledgeable and helpful and got my problem resolved quickly. I have not needed them very often, though. My connection is fast and reliable. A suggestion to the previous reviewer: don't use the supplied ADSL splitter. Get a good one. At first my connection went down every day or so, but then I spent £8 on a good (active) splitter and have never, ever experienced a problem again. I pay for a 22M connection (nowadays advertised as a 16M connection) and I have reached download speeds of in excess of 10M. But this is in common with all ISPs and also depends on circumstances beyond their control. Recommended! 2008-03-18

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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UK Offline

Added 06/11/2007, reviewed by Mark (Nuneaton)

Broadband Ratings

I've been with UK Online for two years and am changing. I pay for a 22 meg service, which seems like it's less than 1 meg the majority of the time, and it's never above a 4 meg connection. You'll spend 30mins+ on a pay number waiting for them to answer the technical support, then ask you to call back tomorrow, cos there isn't anyone available to help you. I have to reboot my broadband router at least once a day, because they can't keep a connection up. I have several friends on UK Online in my home town who all lost their connection for 4 days, and their support /monitoring software didn't even notice that a whole town was down!!! Their spam filter is useless, it switches off. Look elsewhere, you are wasting your money on UK Online

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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