Tiscali Reviews

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111 reviews
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Tiscali was formed in January 1998 and is thought to be named after a small village in Sardinia. However, there was nothing small about its internet operation which attracted vast interest when it entered the market and has expanded to be the fourth most popular broadband service in all of the UK.

One of the reasons Tiscali broadband has been able to grow is because it has met changing consumer demands by merging broadband with phone services and most recently introducing a television deal. On top of all this, Tiscali has remained one of the most economical providers around and offers some of the most cost-effective monthly deals on broadband-only and, at the time of its launch, the broadband, phone and TV deal was the cheapest in the UK.

Who is Tiscali broadband ideal for?

The beauty of these Tiscali broadband deals is that all download capacities are unlimited* meaning your choice is based on the speed you require. The 8Mb deals are best for those who want a little extra. There are large savings to be made by picking a bundle deal, particularly if you take advantage of one of the TV packages which are currently the cheapest in the UK.

What do you need?

To set up your Tiscali broadband connection you will receive a Tiscali installation pack - which includes the following for free:

  • A broadband modem.
  • Two broadband micro filters with RJ11 cable to connect to your broadband filter.
  • USB data cable to connect to your computer.
  • CD installation software.
  • Set-up instructions.

So all you will need is a phone line supplied by BT.

What else does Tiscali have to offer?

Tiscali 8Mb and Free Weekend Talk – this deal from Tiscali includes download speeds of up to 8Mbs, unlimited downloads, a free wireless router and no setup fee. You also get free weekend calls to UK landlines starting with 01 and 02 (BT line rental not included). All of this is available on a 12 month contract for just £4.99 for the first 3months and £12.99 thereafter.

The Tiscali TV deals are attracting a lot of interest in the broadband market currently as they include innovative technology such as on-demand programming and the FX catch-up service. There is plenty to enjoy on the on-demand service too including well-established programmes such as Dr Who, Friends, Casualty and more. The TV variety pack incorporates channels such as Sky One, Paramount and ITV2.

Tiscali 8Mb Broadband, TV & Calls – this bundle from Tiscali includes 8Mps download speed, unlimited downloads, a free wireless router and set up is just £30 on a 12 month contract. You also get free weekend calls to UK landlines starting with 01 & 02 and free calls to 10 international destinations (BT line rental included). What’s more you’ll have access to 70 TV channels, plus over 1,000 movies and a free catch up TV service. This incredible package is just £15.99 a month for the first 3 months and £19.99 thereafter.

 
Overall Rating

These average scores represent customer ratings for the displayed retailer, calculated from all the customer reviews displayed below.

Reviews

Tiscali Tirade

Added 03/07/2008, reviewed by anonymous (Noon)

Broadband Ratings

I've been with Tiscali since June06. All was well until I "upgraded" in Jan08. They took over my phone line rental and installed Tiscali TV. The TV box kept crashing, freezing, switching itself off and there were no subtitles. Asked them to take it away, which they did. They carried on charging me for it. On April 1st they disconnected my telephone. I have now been unable to make outgoing calls since then (it's now July 3rd). Of course they're still billing me for the telephone service too. Strange thing is they've not actually charged me a penny this year so far, despite issuing the bills. Also, I haven't had a bill since May. Still got Internet access and incoming calls & they promised me a - yet-to-materialise 60 pound refund. Numerous emails & letters later and no progress. Not happy

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Indifferent,I guess

Added 03/07/2008, reviewed by anonymous (Conwy)

Broadband Ratings

I have been with Tiscali since they took over from Lineone, sometime in the distant past. I have had some cause to use the helpline a time or two, and between my hearing difficulties, and the foreign accents, it has not been easy; but we managed to sort the problems. Difficulties with service problems were severe. Billing was no problem, and when I requested my MAC code, it was here witin 30 mins, by e_mail and text message. Reason I left? Bandwidth, lack of connection during the day.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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The Worst Company Ever don't trust them

Added 03/07/2008, reviewed by anonymous (Ward)

Broadband Ratings

If you have a problem it will take 15mins on hold every time before you get through to them, when you do get through they don't action what they say they are going to do. It took 5 months, 4 letters and six phone calls to get them to cancel my account and refund me my money after they could not provide the service as promised. Received the refund after so much frustration, I even considered taking them to court. Please avoid all the heart ache and don't use them its worth the peace of mind in the long run knowing that the company you are dealing with is at least trustworthy.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Appaling Service

Added 01/07/2008, reviewed by anonymous (Beckenham)

Broadband Ratings

I have been with Tiscali for about 4 years and have had enough. All went well until I was stupid enough to sign up for their TV Package including telephone and router. BIG MISTAKE!!! The Telephone wored and still does but that's all. The PVR made such a noise, even when switched off but still connected, nobody could bare to be in the room. I removed it and bought my own (silent) PVR.Tiscali took it away, to their credit at the appointed time. The router failed and also burnt my hall console I must have spent many unhappy hours with both their technical and billing departments to be told I still have the TV Package, even though they acknowledged that I don't. I'm still trying to reconnect to my old modem, but their tech department can't understand Vista. I'm off.

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Absolute rubbish

Added 29/06/2008, reviewed by anonymous (Dereham)

Broadband Ratings

OK when working & good price albeit with a slow speed However when a fault develops (every few months) they are useless. I talk to automitons in India for 30+mins. Then I either get cut off or am boiling mad & they tell me "to have a lovely day now" without fixing the problem. They say they will phone back but don't. Things only get fixed eventually because I still keep the line rental with BT & they sort things out. Tiscali take months to reply to complaints & usually blame someone else. I want to get shot of them but can't face all the hassle they will give me-debt collectors etc for non existant bills. I hope they go bust soon so we are all released from their incompetance

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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