PlusNet Reviews

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12 reviews
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With so many cheap broadband deals available, it's difficult to find one without a long-term contract that still lives up to expectations.

But what if you could secure cheap broadband without the risk of being stuck in a contract? Well now you can, as one provider has launched a new range of affordable products that do not force you into a long-term contract.

The provider in question is PlusNet - one of the oldest internet service providers in the country, and one that is built on a solid customer reputation. For those of you unfamiliar with the provider, the PlusNet brand was actually launched back in 1997 but was bought out by BT Retail towards the end of 2006.

The PlusNet name was kept because it had such an outstanding reputation. But the products have now been redefined to place more emphasis on convergence and improved customer support.

Who is PlusNet broadband ideal for?

PlusNet broadband products are ideal for users that want a fast and reliable service without contractual commitments.

PlusNet Option One is a pay-as-you-go product that suits the occasional user who will reap rewards for not being tied into a fixed cost. PlusNet Option Two is ideal for the regular internet user whereas Options Three and Four offer additional advantages such as bigger download capacities for very heavy users.

What do you need?

  • A BT phone line.
  • A USB modem or a wireless router.
  • PC users need Windows Millennium 2000 or above. Mac users require 8/9 or higher, or Mac OSX.

What else does PlusNet have to offer?

In addition to its broadband internet services, PlusNet has a number of home phone deals that can be tied to the broadband packages. For example, the home phone anytime deal allows the user to cover the cost of calls to UK landlines and the top 20 international destinations, including line rental. If tied to a broadband package, the PlusNet customer will receive just one combined monthly bill.

What’s interesting about these products is not only the choice - the deals are also clear and transparent. These aren't unlimited offers with strict 'fair use' policies - these deals tell you how much you can download and let you pick the right option for you.

For so many users cheap broadband deals have been overshadowed by poor customer service and problems when attempting to change to new products. Now this risk has been removed - and for that, PlusNet broadband products get the thumbs-up.

 
Overall Rating

These average scores represent customer ratings for the displayed retailer, calculated from all the customer reviews displayed below.

Reviews

The service has got better

Added 27/06/2008, reviewed by David (Metheringham)

Broadband Ratings

I've been with PLUSNET since 2003 and apart from one or two hiccups, I've found the service to be reasonably reliable. Price-wise, you pay for what you get and with PLUSNET that is quite a good deal. At times over the past 5 years I though of leaving to go to a cheaper provider, but I have stayed because, they may be a bit slow introducing new packages that give better value for money, but they do respond to market forces. The introduction of their 'PAYG' broadband has brought an affordable package, that is very reliable, with great customer service and tech support. I am on their Option 2 Broadband and Home Phone, which totals £24.98. That's for 8Mb and 15Gb download (unlimited 00.00 & 08.00) line rental & free evening & weekend calls. My connection is always stable at about 6.4 Mbps.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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GREAT BROADBAND SERVICE

Added 24/05/2008, reviewed by LEE ROWAND (hemsby norfolk)

Broadband Ratings

I HAVE BEEN WITH PLUSNET NOW FOR ABOUT 9 MONTHS AND THEY ARE GREAT. I GET SPEEDS OF 4.5 WHICH IS PLENTY ENOUGH .I'VE JUST UPGRADED TO THE 14.99 WHICH HAS A 15GB USAGE ALLOWANCE. IF YOU'RE LOOKING FOR BROADBAND LOOK NO FURTHER THESE GUYS ARE GREAT. KEEP UP THE GOOD WORK PLUS NET

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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A service in decline

Added 05/05/2008, reviewed by anonymous (London)

Broadband Ratings

I've been with Plusnet for many years. I used to rave how great they were but recently, I've seen a change that has prompted me to look elsewhere. Yes, their technical support is outstanding, but I'm not impressed by the rather arrogant attitude from their sales staff. I've been on Easy Start for many years and have been paying a whopping £25 p/mnth for what I considered at the time to be an excellent product. Sadly, they are unable to justify why their recent accounts offer so much more for up to £10 less and yet they have only this month informed me of the better products. Surely a company who wishes to keep their customers should keen you informed and not to tell you "It's your fault if you don't check!" Sorry Plus Net - I think you've just lost a loyal customer!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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great service at a great price

Added 15/04/2008, reviewed by Geoff (Downham Market)

Broadband Ratings

Been with them for dialup & email for years, now upgraded to option1 broadband with no problems at all - good communication and everything happened exactly when it was supposed to. I'm only 1/4 mile away from exchange and get nearly 7mb/s consistently. Technical support system is excellent and holds history of all events and changes to your account so you know exactly where you are. No setup fee so long as you stay with them for 12 months which is fair enough. If you need more than the 1gb download allowance in a particular month or continuously you can freely increase or decrease as required or just set it to PAYG and only 8am to midnight is counted as overnight downloads are free. At £9.99 (for 1gb - 74p for each extra 1gb) I can highly recommend Plusnet.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Brilliant fair-use policy, good service

Added 14/04/2008, reviewed by anonymous (London)

Broadband Ratings

They count traffic only during peak hours, which means you can leech all night long as much as you want. Customer service is ok. Response time is ok and responses are competent. They keep log of your previous e-mails/tickets, so you don't have to explain the same thing over and over again to every rep. (unlike with BT!)

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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