Firmly established as a mobile phone network, O2 has branched out and now offers broadband too. O2 was formed when the BT group de-merged several aspects of its business to strengthen its positions with shareholders. Originally known as BT Cellnet, the company changed its name to O2 UK on November 17, 2001. Now known as Telefonica O2, it has the largest number of subscribers out of all the major UK network operators.
O2 made its first step into broadband when it purchased Be broadband – which offered the fastest broadband speeds in the UK. From October 2007 it launched its own broadband brand with discounts to customers who are O2 mobile phone contract or pay-as-you-go customers.
Who is o2 broadband ideal for?
O2 broadband will appeal to anyone who wants super-fast broadband with unlimited* downloads from a broadband company with an extensive background in the provision of communication services. Its packages are straightforward broadband only deals but will carry particular appeal to current O2 mobile phone users who can benefit from a discount.
What do you need?
- A BT home phone line.
- A PC with a CD-ROM drive.
- O2 broadband comes with the O2 wireless box. If you don’t want wireless you can use Ethernet cables.
- An Ethernet port.
- Windows 2000 or above, Mac customers need Apple Mac OS 10.
What else does o2 have to offer?
All three O2 broadband packages come with the O2 wireless box, a free UK customer service line, McAfee security, free web texts and up to 10 email addresses. You will be tied into a 12month contract no matter which package you choose.
O2 attempts to offer peace of mind to its customers and runs a money back guarantee. At the time of publication this is a 50day guarantee applicable for sign-ups before July 31, 2008 – meaning that if you do sign up before then you will be able to change your mind if you’re unhappy with the service provided.
As an added extra to O2 mobile phone customers, O2 broadband offers O2 email to mobile with which you can get emails directly to your handset – up to 1,000 a month. They appear on your screen like text messages.
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o2
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no support given left on phone for an hour then hung up on me one person tells you one thing another disagrees takes a week to get an email answer but never acually answer the question very slow conection often crashes so you cant access emails happens almost every day very disappointed and they make you take a 12 month contract so your stuck with it.
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I have finally found a broadband provider that has helped me change with no problems , and given me speeds i am more than happy with , i was told 6 meg on my line was the maximum and when tested at 8 30pm (peak time)it was 4.5 meg , compared with the 0.25 meg i was getting with BT off peak?
I cant believe BT tried to talk me out of leaving with the excuse they are one of the best providers, and O2 use the same lines. BT gave me such poor service but with a change of provider, it improves so drastically, even though it's supposed to be the same line. Also, BT phone assistants from a foreign call centre were very poor when I did complain about the speeds, all they wanted to do was to blame it on the equipment in my house, which was so evidently not true!
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Just got my mac code to leave this horrendous o2 company-thank god!.Nothing but problems;The free Mcafee went down after the first week;E-mail password problems, patronising customer service staff(albeit from this country thankfully),connectivity problems-too many to mention!. In the last month I've been enjoying....not!! download speeds of between an unbelievable-0.08 and 0.35kb/s!!-It was time to go!.It seems to me that with internet broadband we're all paying out over the odds for a technology that hasn't really been properly invented yet!.Goodbye o2 and good riddance!!
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I admit I have only been with 02 a week but I was with sky and got 1.49 mbs down 0.1 up, for over 6 months and they would not fix, I went to 02 and got 9.2 download speed and 1.2mbs up,and 3 months free, Fantastic.
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After being on aol for a number of years and finding it getting slower and also loosing connection I decided to go onto o2 after reading reports on this site. It is like being in a different world, I am getting over 10 meg in the mornings and dropping to 6meg in the evenings on the standard package, on aol I was lucky to get 1.8meg, so much better at half the price as I am on o2 mobile.
o2 kept me up to date with the progress via e-mail and text messages on my phone and on the day I received the text telling me all was ready, I put the disk in and was all up and working in about 30 mins.
I had no problem migrating from aol, I had no problem obtaining a mac code and cancelling my account, they even informed me I was up to date with my subscriptions so I was able to cancel the DD.
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