Madasafish MAX Broadband Reviews

Supplier Product Monthly Price Customer Reviews Setup Cost Speed Download Cap Contract
MAX Broadband £9.99
44 reviews
Free 8Mbps 5GB 12 Months
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Product Overview
Cost £9.99 per month for first 6 months £14.99 thereafter.
Broadband Summary Free Wireless Kit, Speeds up to 8 Mb, 5 GB usage included.
Pros Great all-round package, good intro rate and customer service record.
Cons BT line rental fee not included.
Broadband
Download Cap 5 GB per month
Downstream speed (max speed) Up to 8 Mb
Cost for extra usage per Gb £2.00 per GB
Upstream speed Up to 448 Kbps
Modem Free Wireless Kit, Mac and PC compatible
Anti-Virus protection Free email anti-virus
Firewall 1 month BullGuard trial free - otherwise £30 yearly
Security Suite 1 month BullGuard trial free - otherwise £30 yearly
Newsgroup access 10 GB
Webspace 100 Mb of webspace available
Email addresses Unlimited email addresses available
Space per email In-Box Online virtual storage of 50 Mb per mailbox
Technical Support Line 0844 395 0830
Customer Support Line 0844 395 0830
Dynamic IP Yes
Single Static IP Yes
0845 Dial Backup Yes
Suitable for online gaming? Yes
Fixed Line Phone (and VOIP)
Additional information Switch your line rental to Madasafish and get free evening and weekend calls
Contract & Payment
Additional fees, hidden charges £7.99 P&P charge on the router when you start up
Payment method(s) Direct Debit / Credit Card
Cancellation charges If cancelling within the first year, Madasafish simply ask that the customer pays the fees that were paid to get them connected
Cancelled contract notice period 1 month
Special Offers
Offer rate / details £9.99 per month for first 6 months £14.99 thereafter.
Additional information When you refer your friends you get £20 credited to your account and they get £10 when they sign up for the Madasafish broadband service
 

At a time when the broadband market is overrun with special deals and slogans such as 'free' and 'unlimited' broadband, one provider bucks the trend by proudly promoting its honest approach to broadband marketing while at the same time striving to offer value for money.

The provider in question is Madasafish, part of the Brightview Group, established in 2001. The company also speaks proudly about the quality of customer services with support technicians fully trained for both Windows PCs and Macs. In 2006 the company scooped the best heavy consumer broadband award at the Internet Service Provider Awards (ISPAs).

As an established provider of line rental, Madasafish can also offer large savings for phone calls made if you choose to tie in one of its Talk plans with your broadband subscription.

Who is Madasafish broadband ideal for?

Madasafish broadband packages are suitable for all types of users - although most will prefer the MAX broadband deal, which is the cheapest in the range. With a capacity of 5Gb/month it is more than adequate for most users while allowing you to enjoy super-fast internet speeds.

What do you need?

  • You must have a non-cable phone line.
  • All Madasafish packages include a free home wireless networking kit - the DSL-924.
  • For those with a Windows PC, you must have Windows 2000 or higher, with a minimum of a Pentium 350MHz processor or equivalent with an available Ethernet port.
  • If you have a Mac you must have an available Ethernet port and it must be an IMac G3, Powerbook G3 or above, running OSX 10.1 or above.

What else does Madasafish have to offer?

There are a number of bonus features for Madasafish subscribers including unlimited email addresses, free webmail, 100Mb of webspace, a free Static IP address and a trial version of BullGuard security suite.

The free wireless networking kit comes with every package, as does a free connection. You can also choose to move your line rental over to Madasafish to capitalise on its Talk Free and Talk Anytime offers. Talk free has unlimited weekend and evening calls to UK landlines beginning with 01 and 02; while Talk Anytime has unlimited calls to UK landlines (again beginning with 01 and 02) at any time.

Madasafish broadband clearly has vast appeal to anyone wishing to combine their services and pay both their broadband and phone charges with one simple bill. However, even if you are looking for a broadband-only deal Madasafish is well worth consideration thanks to its cost-effective packages, the wide range of choice available and its refreshing honesty and attitude towards its customers.

 
Overall Rating

These average scores represent customer ratings for the displayed retailer, calculated from all the customer reviews displayed below.

Reviews

No phone line but still billed !!

Added 15/04/2008, reviewed by Toby (Maldon)

Broadband Ratings

Had a fault on my BT line since 6th April. Received an email from Madasafish to say that I had gone over my 5GB limit. Checked online to find that even though my line was down I had used over 3GB in 3 days !!! No one in technical support could explain and tried to tell me someone had hacked into my wireless router even though the phone line is down. Customer services had me on hold for over an hour and at 4p a minute , a very good earner for them !! I'd rather cut my toe nails with a chainsaw than use them !!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Utterly Clueless - life's too short

Added 15/04/2008, reviewed by anonymous (Chester)

Broadband Ratings

OK, line speed for me in a city centre is ok. And tech support is ok. but the rest of it - simply unbelievable - I've had to deal with some dreadful companies but this lot take the whole biscuit tin. I moved flat, they charged me £40.96 not once but three times and would only repay once I sent a fax of my bank statement to prove it - after I had had to edit the whole darn thing. And then they cut me off without warning because my debit card number changed - they sent a letter but it arrived after they had suspended my account. Twice.Then there were the three different but hugely late deliveries of the wireless way-last generation router. I have persisted only because this is a second home, but if I had known what they were like..don't believe a word of the glowing reviews by their staff.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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What's gone wrong?

Added 07/04/2008, reviewed by Steve (Northampton)

Broadband Ratings

Been with them for eight years - first as freenetname, more recently as madasafish. Everything was fine until a series of take-overs and ownership faffs in the last year or so. Since the beginning of 2008 by speed has dropped by about 40%, my stats have gone haywire and billing, as a result, uncertain. Customer Service is always very polite, but doesn't resolve the problem. Bye bye chaps. Been good knowing you at times.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Good service

Added 05/04/2008, reviewed by anonymous (man)

Broadband Ratings

Service is good. Was straightforward to set up. No complaints.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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watch out for talk credit

Added 04/04/2008, reviewed by anonymous (wirral)

Broadband Ratings

swap'd over to there line rental and talk max all ready had broadband, phone line was cut off then get email for invoice, so get cut off then get bill, pointed out that i couldnt pay bill untill i new how much it was ,found out that i now have a limit on phone usage unless it is top'd up they cut you off was never pointed out at time of taking on talk max and is only mentioned in terms and conditions no mention at all on web site very dissatisfied and will now change to someone else cant understand call centre accent nobody seems to know what they are doing the name is well suited avoid like the plague!!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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