British Telecom (BT) Reviews

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17 reviews
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The vast majority of UK broadband providers rely on BT phone lines and BT exchanges to supply services to their customers. In the case of BT, the company is only reliant on itself. This gives the company great scope to build on the level of packages it offers and also makes it one of the most accessible broadband providers in the UK.

In recent years, BT broadband has used this leading market position to grab a massive share of the market - and it is currently the most popular broadband provider in the UK. It has been able to maintain this position due to competitive price packaging and being among the leaders in expanding broadband technology into both phone and television use with BT Fusion and BT Vision.

Who is British Telecom (BT) broadband ideal for?

Basically, BT Total Broadband has something for everyone. With 8Mb speeds on all packages and large download limits (the 5Gb on Option One will be more than adequate for more than 90% of users), you don't need to compromise on any of the services you would expect from a good broadband deal. Instead you simply make your choice based on contractual length (all packages offer 12 and 18 month deals), pricing and the additional services you require.

What do you need?

  • A BT phone line.
  • BT Total Broadband packages come with the option of a wireless BT 'home hub' but you can also use other BT approved modems.
  • PC users require Windows 2000 or above while Mac users need 8/9 or higher, or Mac OSX.

What else does British Telecom (BT) have to offer?

With BT broadband there are a host of added incentives including 5Gb of free online storage with all three packages; 24/7 customer support; inclusive evening and weekend broadband calls; and 250 Wi-Fi minutes per month.

However, what really sets BT broadband aside from other packages in the market are the additional services you can tie to your broadband connection. For example, the home hub is a wireless router that updates itself automatically so it always stays secure and with Option Three this comes with the BT hub phone on which you can make cheap internet calls.

Also, if you take out BT Total Broadband you can add-on BT Vision and gain access to more than 70 digital TV and radio channels. There is also a wide range of on-demand programming through BT Vision – but you must live in a Freeview area to qualify.

To summarise, BT offers services that continue to be at the cutting edge of the broadband market and with its huge service advantage its offers are difficult to ignore.

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Overall Rating

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Reviews

worst service i have ever recived

Added 12/11/2009, reviewed by tracy (clacton)

Broadband Ratings

recently moved homes, took them over a month to reconnect me. every time i rang up no one seemed to know what i was on about. the people at the call centres just dont know what your talking about, my payment options where not kept the same, i have recived a VERY poor service. would not recommend them to any one.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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not the bes service

Added 01/11/2009, reviewed by anonymous (shrewsbury)

Broadband Ratings

i have bt bb for the past 16 months i never thought bb is supose to be that slow they promiss you alot of things but when it coms to the real product the service is so bad connections can take up to 5 munits phoned the c.services twice a day in the last few days and now they are saying that some one is coming to check things at home, the guys at the call centers have not got a clue after all its no god

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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BT What a JOKE

Added 29/10/2009, reviewed by anonymous (northampton)

Broadband Ratings

BT are by far the worst company I have ever had the misfortune of dealing with, I am a business customer and was offered BT Fusion (mobile) which sounded great and I accepted not realising it had been set up as a residential account not business like all my other services. After a couple of weeks BT cut off ALL of my services and when I called to find out what had happened i was told that BT had accidentally cut them all off by mistake and that it would take nearly 3 weeks and me to pay £50 to get it all put back on again, which was a disgrace. They send me out a nice new router which does not connect with the fusion mobile so I was now paying for a service I couldnt receive, so after 46 hours on the phone to BT and over 60-70 im still no nearer having it resolved, USELESS BT

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Not worth it

Added 28/10/2009, reviewed by Bahtiyor (Newcastle)

Broadband Ratings

I wouldn't recommend BT at all, they seem to be most expensive broadband in the minute and their technical service is absolutely dreadful. They certainly do advertise that they have best internet connection in UK, this is not true I lose connection every single day for at least an hour, when you try to call them the technical support team hasn't got a clue how to solve the problem and they always refer to check the cables and wires which i think is totally ridiculuous as its obvious thing you do before calling, I am looking for a new provider now as I am absolutely not happy with BT

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Great service rubbish at billing

Added 21/10/2009, reviewed by anonymous (Kennford)

Broadband Ratings

I been with BT for 2 years after Virgin couldnt supply me more than 2 meg due to BT restricting the bandwith (understandable) Sign up with BT and got 6.9 meg and i live in the middle of no where. Had a few problems which i was told that if an engineer found the problem in my house i will be charge 200 quid but luckly it wasn't and although the line test was fine dosn't mean there aint a fault. Some faults can only be found by getting an engineer out!! otherwise BT are the best. just renew my contract at 20 a month option 3 for 20 quid a month inc line rental... ha and all new comers have to pay 24 + 12.50 line rental. oh and billing well it get sorted after ringing them but i warn you if your bill rises they take the extra money without warning ya.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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