AOL Reviews

Supplier Customer Reviews  
3 reviews
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One of the best-known broadband providers in the world, AOL (America Online Inc) has many branches including AOL Europe that supplies services in the UK via its centre in Luxembourg. AOL is one of the most popular internet providers in the world with more than 33million customers.

Who is AOL broadband ideal for?

  • AOL Wireless + Evening & Weekend – Take out an 18 month contract, receive a free wireless router and pay no set up fee. Available with speeds up to 8Mbps and a download capacity of 10GB. The monthly cost is just £4.99 for the first 3months and £9.99 thereafter.
  • AOL Wireless Flex + Evening & Weekend - Benefit from a 1 month contract, download speeds up to 8Mbps and a download capacity of 10GB. Get a free wireless router and pay a one off fee of £29.99 for the set up. All of this for just £4.99 for the first 3months and £9.99 thereafter.

AOL broadband has two cost-effective packages that allow all types of users to experience the best of the broadband world – and particularly those who have more than one computer in the house as the free wireless router offer is a huge money-saver.

What do you need?

  • A BT phone line.
  • A USB modem to connect a PC or a wireless router AOL packages come with a free wireless router.
  • PC users need Windows 2000 or above. AOL broadband is also available now for Apple Mac customers - Mac users require 8/9 or higher, or Mac OSX.

What else does AOL have to offer?

New customers should watch out for special offers on AOL broadband packages. At the time of publication, AOL broadband offers a three-month introductory rate on the broadband wireless plus package and the free laptop offer on the broadband wireless deal. In addition, connection is free and you get 24hr online support.

Also look out for free wireless security on the AOL broadband wireless plus deal. Both packages also offer AOL Talk at no extra cost. AOL broadband wireless allows you to add Talk Evenings and Weekends for free, while AOL broadband wireless plus incorporates an AOL Talk pay-as-you-go subscription.

Watch out for the contractual periods - broadband wireless requires a minimum 18month deal, and with broadband wireless plus laptop offer you will be committed to the company for 24 months.

AOL broadband has a lot in its favour. It is a proven, big-name provider with a well-established name for customer service. Though the contracts are lengthy these deals are well worth consideration particularly as they offer so many added incentives. AOL broadband clearly offers some of the most competitive and cost-effective packages on the market at the moment.

AOL broadband has a lot in its favour. It is a proven, big-name provider with a well-established name for customer service. Though the contracts are lengthy these deals are well worth consideration particularly as they offer so many added incentives. AOL broadband clearly offers some of the most competitive and cost-effective packages on the market at the moment.

 
Overall Rating

These average scores represent customer ratings for the displayed retailer, calculated from all the customer reviews displayed below.

Reviews

Buyer Beware - Avoid at all Costs

Added 21/10/2009, reviewed by anonymous (Whitley Bay )

Broadband Ratings

I deeply regret moving to AOL from Tiscali - I was lured by the free Laptop offer - The laptop is fine but the service I've had from AOL is HORRENDOUS. I would not recommend them if I was paid to! The helpdesk is a total waste of space - kept hanging on the line - passed from one department to another then cut off - told to hang on then the guy must have gone home - I could go on but I hope you have got the message. The other main issue is they don't seem able to cope with MS Outlook and use something called an Imap. This means you have to log into their site to clear e-mails (otherwise problems occur) as well as doing housekeeping on your own system. My advice is stay well clear unless you want your fingers burnt and a whole bucketful of problems!!! You have been warned!!!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Don't Go Near Them With A Pole!!!!

Added 31/08/2009, reviewed by anonymous (Glasgow)

Broadband Ratings

AOL are one of the worst internet providers on the market - their customer representatives are extremely unhelpful, to the point of being insulting and rude! I left them some time ago and it was the best move I've made in a long time. Now, I have a faster, more reliable service...and, if a problem should arise, at least Tiscali are civil to speak to! Years ago, AOL were reasonable to deal with, but Heaven knows what has happened in the interim...! A bit of advice: Don't sign up to AOL...you'll regret it, if you do :(

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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TERRIBLE, ABSOLTLEY AWFUL!!

Added 21/08/2009, reviewed by anonymous (McGovern)

Broadband Ratings

I have been trying to cancel my AOL account for 4 months, i have cancelled it 3 times already and have still had the payments taken out of my account. I cant cancel the direct debit with the bank as they need actual evidence that the account has been closed. I rang AOL to ask for either a letter or email, apparently they cant do either, all they can do is give me the same cancellation code they have given me the past 3 times I've cancelled the account. The staff were rude and tried to put me off by leaving me on hold for 20 mins at a time- total call time 50mins, passed from all different departments, never got through to a supervisor- took all names and call log but apparently they cant do anymore than that...we'll see when i threaten with legal action!! DONT USE AOL!!!!!!!!!!!!!!!!!!!!!!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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