If you are considering changing broadband provider then read our impartial
guide below on how to make the change and avoid the pitfalls.
Be informed — compare products, read reviews and visit forums
Compare broadband products — Before you change broadband provider a
good starting point is to become better informed about the market first. One
of the most crucial factors in determining what broadband products you can
get is your location. You can compare broadband products by inputting your
postcode into a broadband comparison tool to see what is available in your
location.
There is a wide range of comparison tools available in the market but we think our
broadband comparison tool is one of the best because of its simplicity and the
fact that it offers a wide range of the best deals:
visit broadband comparison tool
Visit online forums - Once you feel better informed about what products
you can get and which ones you like the look of, the next step is to find out
what other users think about your existing provider and the providers you are
considering changing to.
We also have a
broadband forum
that is very popular with moneysupermarket.com users.
Online forums are a great way to share experiences about providers but bear
in mind that the majority of posters who visit are unhappy with their
provider or want to find out how to change.
If you read a lot of negative things about a provider in an online forum
don't assume that this is the service that you will get from them.
Generally speaking though if there is a consistent trend, as in there are
several people making the same kind of complaints about the same provider,
then there is an increased chance you might experience those issues if you
change to them.
Visit broadband forum
Read customer reviews — Customer reviews are an important tool
for people who want to change their broadband provider because they
are the views of existing customers. If you are considering changing
provider, reading the customer reviews of a provider is a good way to
become aware of how you might be treated as one of their customers.
Our customer reviews are unique in that they are 'near live' customer
reviews of providers. The scores are calculated based on five key criteria:
- Customer service
- Technical support
- Speed
- Reliability
- Billing
Read the scores and experiences of several customers to get an impression
of how you might be treated as one of their customers. This should help
you make a more informed decision about the one you prefer.
Also it's worth remembering to add a review of your current provider, as your
experience will help others to decide if they want to change provider too:
Visit Customer Reviews
