Everything you need to know about
John Lewis Broadband

MoneySuperMarket’s Guide to John Lewis Broadband  

Thinking about taking John Lewis broadband? Here’s what’s on offer and what you need to know.

John Lewis Broadband

Using the Openreach network, John Lewis broadband offers straightforward packages and honest pricing.

John Lewis is one of the smaller broadband providers here in the UK but what really sets it apart from other broadband providers is - as you’d expect with John Lewis – its excellent customer service.

So what does John Lewis Broadband offer?

ADSL Broadband Yes
Fibre Optic Broadband Yes
Calls packages Yes
Mobile Phones No
BT Sport No
Sky Sports No

ADSL Broadband

John Lewis has two standard broadband packages for ADSL broadband.

ADSL broadband is delivered via the copper wires in the current telephone system and is currently the most widely available type of broadband in the UK, delivering speeds of up to 16Mbps.

John Lewis offers a ‘capped’ ADSL broadband package which is perfect for light to medium users (20GB) as well as an ‘unlimited’ package allowing you to download as much or as little as you like, whenever you like.

Fibre Optic Broadband

John Lewis offers superfast broadband with its fibre broadband product offering speeds of up to 38Mbps.This package has a 100GB monthly usage limit but is only a 12 month contract.

Calls package

Whether you make lots of calls from your landline or your house phone is more on the ornamental side, John Lewis has a calls package to suit you.

With John Lewis there are three different calls packages available. Free evening and weekend calls to local numbers comes as standard with John Lewis line rental but if you’re someone who’s on the phone during the week too then you can add on ‘Anytime’ calls for £5 a month. John Lewis also offer an international calling plan which gives you minutes to the top 20 most popular calling destinations worldwide for a monthly fee.


John Lewis does not offer TV at this time.

Mobile Phones

Currently John Lewis does not offer mobile phones or SIM cards.

BT Sport 

BT Sport cannot currently be viewed for those on/with John Lewis Broadband.

Sky Sports

Sky Sports is also not currently offered by John Lewis Broadband,

MoneySuperMarket’s expert view

John Lewis Broadband provides great value broadband with clear pricing.

What has always set John Lewis apart though is its customer service. Whilst a smaller provider, John Lewis have a dedicated customer service team that are well known to be helpful and friendly.

It is worth noting though that when it comes to any issues with the service it will be Openreach of whom carry out any work and not John Lewis – it’s certainly worth keeping this in mind if the John Lewis name is one of your main reasons to switch.

Top John Lewis Broadband deals

See all John Lewis Broadband deals
John Lewis Broadband
Unlimited Broadband 6 months free
Up to 16 Mb per second
£0 Per month + £13.50 line rental
MoneySuperMarket Top Pick
Unlimited broadband with eve & weekend calls free for 6m, then £18 a month.
John Lewis Broadband
Fibre Broadband 3 months free
Up to 38 Mb per second
100 GB
£0 Per month + £13.50 line rental
Up to 38Mb superfast fibre with eve & weekend calls free for 3m, then £25 a month.

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Maximum broadband speeds in your area

Standard ADSL Broadband

16 Mbps

Superfast Fibre Broadband

38 Mbps

Virgin Cable Broadband

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    Both BT and Sky have the rights to show live Premier League matches until 2017.
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    This season, BT Sport has secured live Champions League and Europa League matches, which were previously shown on Sky and ITV.
    BT customers will receive this new channel for free. Click to read more.

    If you don't want to pay a monthly subscription for Sky Sports you can buy one-off passes with Now TV for a set fee.
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    How to understand your usage

    Your broadband usage, measured in megabytes (MB) and gigabytes (GB), can be a puzzling subject to fully understand. It's not easy to be truly accurate with how much broadband you're consuming on a monthly basis.

    That's why we've cut through the technical jargon by creating three different types of broadband user. Simply match your activities to one of the user types below:

    Light users A single user, or perhaps there's two of you, who like to browse the internet, send emails and maybe download a few songs during the evenings and at weekends. Browsing, email, iTunes
    Look for

    Packages with 2GB of use or more

    Medium users Perhaps you're a small family, or a couple who like to watch iPlayer or catch-up TV a few times a week, on top of the usual website browsing, email sending and occasional Skype calls. iPlayer, Skype
    Look for

    Packages with 20GB or more

    Heavy users You're either a large family or shared household. You like to stream TV or Netflix, perhaps play some online video games and generally enjoy living in a connected world. Steaming TV or Movies, gaming
    Look for

    Packages with unlimited usage

    How to understand the different broadband speeds

    There are three different types of broadband speeds that are available to you when you take out a new deal. These are ADSL, fibre and superfast fibre.


    ADSL is broadband that's delivered into your house via a telephone line and used by the majority of households in Britain.

    These deals offer speeds of up to 16 megabits per second (Mb). ADSL broadband is generally fast enough for you to stream television without too much buffering or pausing and certainly fast enough for day-to-day internet browsing and emailing.


    Using fibre optic cables to transfer data, you can achieve speeds of up to 38Mb with a fibre broadband connection.

    You will happily watch live TV and play online video games with a fibre broadband connection offering minimal delays or lags.

    Superfast fibre

    Superfast refers to fibre optic broadband connections with speeds over 38Mb.

    You may opt for a superfast fibre broadband connection if you require large downloads delivered to you quickly, or were a regular player of online video games that needed a faster than average connection in order to play seamlessly.

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    John Lewis Broadband Router or other hardware Unlimited Broadband 6 months free Up to 16 Mb per second £0 Per month + £13.50 line rental
    More info Less info
    Go to site
    MoneySuperMarket Top Pick
    Unlimited broadband with eve & weekend calls free for 6m, then £18 a month.
    Superfast fibre
    John Lewis Broadband Router or other hardware Fibre Broadband 3 months free Up to 38 Mb per second 100 GB £0 Per month + £13.50 line rental
    More info Less info
    Go to site
    Up to 38Mb superfast fibre with eve & weekend calls free for 3m, then £25 a month.

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