John Lewis Broadband

John Lewis want to bring you a broadband service you can really trust, with straightforward packages, honest pricing and excellent customer support.
Today's best deal - Unlimited Broadband 6 months free
  • + Service you can really trust, honest pricing and excellent customer support.
  • + If you need a new phone line installed it costs £49.99.
  • + Evening & weekend calls to UK landlines included (inc 0845 & 0870).
  • + Anytime calls can be added for an extra £5 a month.
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Broadband and TV

Many broadband providers also offer a digital TV service, with Sky and Virgin Media the two most recognisable. But as our broadband becomes quicker and more reliable, many other providers are able to offer a digital TV service that's delivered via a broadband connection, including the popular on demand services.

The available channels and services do vary from provider to provider and package to package, so it's worth checking the detail on your chosen package to see what's on offer. Check the compare button on our results table for up to five different packages to see what channels are on offer, side-by-side.

Fibre Optic

Often referred to as "superfast broadband", fibre optic offers most UK households the fastest available broadband speeds.

Instead of using the copper telephone network, which is how most ADSL broadband is delivered, superfast is transmitted through fibre optic cables. The signal doesn't degrade using fibre optic cables, which means speeds are much faster. Whereas ADSL can offers speeds of up to 16 Mbps (Megabits per second), we're looking at a minimum of 38 Mbps with fibre.

Virgin Media offers the fastest fibre speeds, in excess of 100 Mbps in some cases and is the widest available provider in the UK at the moment. But Sky, Plusnet, EE and BT as well as some other providers also offer the service.

Unlimited Broadband

Unlimited means that the broadband you receive at home will have no caps on usage or downloads.

This means that whenever you want to use the internet, for downloading, streaming or just general browsing, you can do so without ever worrying about incurring extra charges.

Some providers have been known to implement traffic management on their networks, meaning that the speed of a user's broadband is controlled during peak times and this could be the case even with unlimited broadband. It's worth checking with your provider for more information on traffic management.

Anytime Calls

If you want to have the cost of local and national landline calls included in your broadband package, click this button. Anytime covers your local and national calls during the daytime, evening and at weekends, which means you won't pay extra on your monthly bill for making calls. However some providers will charge for 0870 and 0845 calls, and international calls will also be charged, so do check the details of the package to see what's included.

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If you don't want to pay a monthly subscription for Sky Sports you can buy one-off passes with Now TV for a set fee. To buy a Now TV box click here

Both BT and Sky have the rights to show live Premier League matches until 2017. Sky has the bulk of the matches with 168 games and BT have the remaining 48 matches. Click to read more

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How to understand your usage

Your broadband usage, measured in megabytes (MB) and gigabytes (GB), can be a puzzling subject to fully understand. It's not easy to be truly accurate with how much broadband you're consuming on a monthly basis.

That's why we've cut through the technical jargon by creating three different types of broadband user. Simply match your activities to one of the user types below:

Light users A single user, or perhaps there's two of you, who like to browse the internet, send emails and maybe download a few songs during the evenings and at weekends. Browsing, email, iTunes
Look for

Packages with 2GB of use or more

Medium users Perhaps you're a small family, or a couple who like to watch iPlayer or catch-up TV a few times a week, on top of the usual website browsing, email sending and occasional Skype calls. iPlayer, Skype
Look for

Packages with 20GB or more

Heavy users You're either a large family or shared household. You like to stream TV or Netflix, perhaps play some online video games and generally enjoy living in a connected world. Steaming TV or Movies, gaming
Look for

Packages with unlimited usage

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How to understand the different broadband speeds

There are three different types of broadband speeds that are available to you when you take out a new deal. These are ADSL, fibre and superfast fibre.

ADSL

ADSL is broadband that's delivered into your house via a telephone line and used by the majority of households in Britain.

These deals offer speeds of up to 16 megabits per second (Mb). ADSL broadband is generally fast enough for you to stream television without too much buffering or pausing and certainly fast enough for day-to-day internet browsing and emailing.

Fibre

Using fibre optic cables to transfer data, you can achieve speeds of up to 38Mb with a fibre broadband connection.

You will happily watch live TV and play online video games with a fibre broadband connection offering minimal delays or lags.

Superfast fibre

Superfast refers to fibre optic broadband connections with speeds over 38Mb.

You may opt for a superfast fibre broadband connection if you require large downloads delivered to you quickly, or were a regular player of online video games that needed a faster than average connection in order to play seamlessly.

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Speed
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Monthly
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John Lewis Broadband
Router or other hardware Unlimited Broadband 6 months free Up to 16 Mb per second Unlimited Unltd £0 Per month + £13.50 line rental
More info Close
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Why this could be the right package for you
  • Service you can really trust, honest pricing and excellent customer support.
  • If you need a new phone line installed it costs £49.99.
  • Evening & weekend calls to UK landlines included (inc 0845 & 0870).
  • Anytime calls can be added for an extra £5 a month.
Broadband
  • Up to 16 Mbps ADSL
  • Unlimited usage
  • 12 months contract
Upfront costs
  • Equipment cost: Free
  • Connection cost: Free
  • Delivery cost: Free
Line installation fees may apply
Monthly costs
  • Months 1-6: Free (months 7-12: £18)
  • Plus line rental: £13.50
  • Total: £13.50
Out of contract costs

Costs after your contract ends

  • Monthly: £18
  • Plus line rental: £13.50
  • Total: £31.50
Call charges (UK landlines)
  • UK landline (peak): 7.5p per min
  • UK landline (evening): Free
  • UK landline (weekend): Free
Total 12 month contracted cost

£270

Average monthly cost

Over the 12 month contract period, including line rental and set up costs: £22.50

Cost summary
Year 1 Year 2 Year 3
Upfront costs £0.00 £0.00 £0.00
Broadband £108.00 £216.00 £216.00
Line rental £162.00 £162.00 £162.00
Total £270.00 £378.00 £378.00
Average per month £22.50 £31.50 £31.50

Package costs

Monthly £18.00
Setup Free
Offer  Unlimited broadband with eve & weekend calls free for 6m, then £18 a month.
1st year cost £108.00
Monthly line rental £13.50
1st year inc. line rental £270.00
Contract length 12 months
Unlimited broadband with eve & weekend calls free for 6m, then £18 a month.
Offer

SUPERFAST FIBRE

John Lewis Broadband
Router or other hardware Fibre Broadband 3 months free Up to 38 Mb per second 100 GB £0 Per month + £13.50 line rental
More info Close
Go to site
Why this could be the right package for you
  • Service you can really trust, honest pricing and excellent customer support.
  • If you need a new phone line installed it costs £49.99.
  • Evening & weekend calls to UK landlines included (inc 0845 & 0870).
  • Anytime calls can be added for an extra £5 a month.
Broadband
  • Up to 38 Mbps superfast fibre broadband
  • 100 GB usage
  • 12 months contract
Upfront costs
  • Equipment cost: Free
  • Connection cost: Free
  • Delivery cost: Free
Line installation fees may apply
Monthly costs
  • Months 1-3: Free (months 4-12: £25)
  • Plus line rental: £13.50
  • Total: £13.50
Out of contract costs

Costs after your contract ends

  • Monthly: £25
  • Plus line rental: £13.50
  • Total: £38.50
Call charges (UK landlines)
  • UK landline (peak): 7.5p per min
  • UK landline (evening): Free
  • UK landline (weekend): Free
Total 12 month contracted cost

£387

Average monthly cost

Over the 12 month contract period, including line rental and set up costs: £32.25

Cost summary
Year 1 Year 2 Year 3
Upfront costs £0.00 £0.00 £0.00
Broadband £225.00 £300.00 £300.00
Line rental £162.00 £162.00 £162.00
Total £387.00 £462.00 £462.00
Average per month £32.25 £38.50 £38.50

Package costs

Monthly £25.00
Setup Free
Offer  Up to 38Mb superfast fibre with eve & weekend calls free for 3m, then £25 a month.
1st year cost £225.00
Monthly line rental £13.50
1st year inc. line rental £387.00
Contract length 12 months
Up to 38Mb superfast fibre with eve & weekend calls free for 3m, then £25 a month.
Offer
2

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