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MoneySuperMarket’s Guide to BT Broadband

Thinking about taking BT Broadband? Here’s what’s on offer and what you need to know.

BT Broadband

BT is the daddy of the broadband game – and has recently added BT Mobile and BT Sport Europe to its portfolio of residential offers. Currently, BT owns the vast majority of the broadband cabling in the UK and leases this out to the other major providers. So, you’re likely to get as good a service with BT as you are with any of the major providers – but there are a fair few extras things to think about with BT Broadband.

So what does BT offer?

ADSL Broadband Yes
Fibre Optic Broadband Yes
Calls packages Yes
TV Yes (via YouView box)
Mobile Phones Yes
BT Sport Yes
Sky Sports Yes (Sky Sports 1 and 2 are available for BT Infinity customers)

ADSL Broadband

BT offers ADSL broadband – sometimes referred to as standard broadband.

This is currently the most popular and widely available type of broadband in the UK, reaching speeds of up to 17Mbps per second.

ADSL broadband is transmitted through standard copper telephone cables meaning that the further you are from your local telephone exchange the less likely you are the receive the ‘up to’ speeds advertised.

Fibre Optic Broadband

BT offers two different speeds of fibre optic broadband, up to 38Mbps and up to 76Mbps – as part of their Infinity packages.

As this type of broadband is transmitted through fibre optic cables your distance from the exchange doesn’t matter nearly as much as with traditional ADSL broadband, and you should get more consistent speeds. The BT fibre network is now available to more than 22 million homes and businesses – more than three quarters of UK premises.

BT’s fibre products are great for those who want to do data intensive activities such as streaming high quality video (Netflix, YouTube), those who game online or those who have multiple users logged on at any one time.

Calls package

With BT Broadband you can take a calls package with your broadband deal but you can also get a broadband deal from BT without.

So whether you’re someone who makes a great deal of calls or not make sure you pick a deal with the right allowance of calls for you.

TV

BT’s TV deals come via the YouView box; this is a great bit of kit that gives you access to have a variety of channels. Starter and BT Sport are coupled together and offer 100 channels, Entertainment Plus offers 110 channels and Total Entertainment includes Sport and includes 121 channels, included 21 HD channels and will allow you to pause and fast forward TV. 

It also has a hard drive meaning you can store your favourite TV shows.

Mobile Phones

BT’s creatively named BT Mobile is a great proposition for those already on BT Broadband.

SIM-only deals start at just £5 a month for BT broadband customers with the BT Mobile 500MB Plan - half the price non-BT households will pay.

There are brilliant savings on handsets too – you can pay up to £120 less than non-BT homes on all pay-monthly mobile phones.

If you want to buy more than one SIM card for your household, BT Mobile’s new Family SIM lets you do that and save money.  Family SIM plans are flexible too, running on a 30-day contract as long as one SIM is on a 12-month contract

All BT Mobile plans come with fast 4G, unlimited texts, free unlimited access to BT Wi-fi hotspots and Roam like home.

BT Sport 

As you would imagine, BT is the best place to get BT Sport.

For BT customers wanting Sky Sports, Sky Sports 1 and Sky Sports 2 are available for an additional fee to BT TV customers with Infinity broadband but other Sky Sports channels such as Sky Sports F1 are not.

Sky Sports

For BT customers wanting Sky Sports, Sky Sports 1 and Sky Sports 2 are available for an additional fee to BT TV customers with Infinity broadband but other Sky Sports channels such as Sky Sports F1 are not.

How MoneySuperMarket customers can claim

Please note that there are date restrictions on certain deals - full T&Cs are on BT's website.

BT Reward Card – How to Claim

Your BT login details will be sent to you via email once you’ve confirmed your purchase. Once your BT connection has been installed and is live, you can visit the BT Claim My Reward page (link below) to apply for your entitled Reward Card you’re owed from the time of purchase. Your reward will be posted within 30 days. Claim My Reward

BT M&S voucher – How to Claim

To be eligible for the M&S voucher, you will have needed to order your chosen broadband package online through MoneySupermarket. Your BT login details and order reference number will be sent to you via email once you’ve confirmed your purchase. Only once your BT connection has been installed and is live, can you apply for your gift voucher. You should receive your M&S vouchers within 45 days. Use the link below to claim your M&S voucher: Claim M&S Voucher

BT Next voucher – How to Claim

To be eligible for the Next voucher, you will have needed to order your chosen broadband package online through MoneySupermarket. Your BT login details and order reference number will be sent to you via email once you’ve confirmed your purchase. Only once your BT connection has been installed and is live, can you apply for your gift voucher. You should receive your Next vouchers within 30 days. Use the link below to claim your Next voucher: Claim Next Voucher

BT Boots voucher – How to Claim

To be eligible for the Boots voucher, you will have needed to order your chosen broadband package online through MoneySupermarket. Your BT login details and order reference number will be sent to you via email once you’ve confirmed your purchase. Only once your BT connection has been installed and is live, can you apply for your gift voucher. You should receive your Boots vouchers within 30 days. Use the link below to claim your Boots voucher: Claim Boots Voucher

BT John Lewis voucher – How to Claim

To be eligible for the John Lewis voucher, you will have needed to order your chosen broadband package online through MoneySupermarket. Your BT login details and order reference number will be sent to you via email once you’ve confirmed your purchase. Only once your BT connection has been installed and is live, can you apply for your gift voucher. You should receive your John Lewis vouchers within 30 days. Use the link below to claim your John Lewis voucher: Claim John Lewis Voucher

Overdue Claims

If you have claimed your BT Reward Card/Amazon/iTunes giftcards, but not received this in the allocated time, please visit this page: https://bt.custhelp.com/app/contact_email/c/6090

If you have claimed your Next/Boots/M&S voucher, but not received this in the allocated time, please fill out the following form: Claim Form

Top BT deals

Online exclusive Broadband & Phone

Top PickTop Pick Deal

Unlimited Broadband and Weekend Calls 12m contract. Total upfront fees £9.99.

Includes £60 BT Reward Card provided by BT, not MoneySuperMarket. See BT site for T&Cs.

Up to 17 Mb per second

Unlimited usage

£26.99 per month + £18.99 line rental

Deal ends on 28th Sep

Online exclusive Superfast Fibre & Phone

Unlimited Infinity 1 and Weekend Calls 12m contract. Total upfront fees £34.99.

Includes £120 BT Reward Card provided by BT, not MoneySuperMarket. See BT site for T&Cs.

Up to 52 Mb per second

Unlimited usage

£31.99 per month + £18.99 line rental

Deal ends on 28th Sep

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