Hi all,

Yesterday i stupidly applied online with yes loans, them an adviser called me and took my details. Saying i am going to be getting a loan but i wouls have to pay an administration fee of £50! I was wary at first , and said i couldnt pay it untill the 29th. But i stupidly gave her my details and agreed for them to take it on the 29th. I checked my bank that afternoon and they had took it out of my account! Now i am overdrawn in that account! So i am also going to be charged £25 off of my bank!

I am so mad!! Does anyone know how i can get my money back? I have tried calling their so called customer services but didnt get through to anyone.

Thanks

Lynne,

If my experience with Yes Loans is anything to go by you could be in for a long haul in order to get you money back. I found there was little point in calling their "Customer Services" number as all that happens is that you sit listening to how, "your call is important" and that, "all our agents are busy right now" for up to 20 minutes at premium rate prices. If you do manage to talk to someone they will tell you that you need to write to them and ask for you money back.

If you look up my "bio" there is a contact email address for me on it. Drop me a line and I'll send you the email of YL's general manager (can't post email addresses directly on this forum), so you can email him. You may be lucky as you specifically told the agent not to take the money until Feb 29th...

If however, he doesn't reply---

Write to them and ask for it back - use their Cwmbran address and make sure that you send the letter recorded delivery or else they WILL claim that it was never received. When the first letter is ignored, as it usually is, send a second letter (recorded delivery) giving them a specific date by which to return you money and stating that "Time is of the essence". Further, state that if you do not receive the refund by the stated date that you will commence action against them through the County Court Small Claims track without further notification.

If they don't respond, and they probably won't as I'm sure they hear that threat at least 50 times a week, then you should be prepared to carry out the threat of legal action.

Raising a Small Claim is VERY EASY and can be done on line via http://www.moneyclaim.gov.uk full details are also available on http://www.hmcs.gov.uk

It costs £25 to start the action. If it gets to this stage you should consider claiming for the Bank Overdraft charges that their action caused.

I did all this on behalf of a family member. Yes Loans caved in and refunded the money and court costs before the case was heard.

Remember, it's YOUR money, not theirs. Do all you can to get it back. Good Luck

Yorkshire-Lad.

I CANT BELIEVE IT! LOL . I JUST HAS YES LOANS CALL ME THERE! THE WOMAN RECIEVED MY FAX YESTERDAY AND HAS NOW PUT THROUGH MY REFUND! I HAD NOT EVEN GOT ROUND TO POSTING MY LETTER YET! THANKS YORKSHIRE LAD ;)

Have a just read this post right,did yes loans actually refund somebody and do it quickly!!!

Il look for flying pigs later ..lol

Hi all

Can any1 help me i applied for a loan of NO WORRIES loans HA HA thats a joke

all it has been is a worry,

They said it would be a charge of 49.99 i told them specifically not to take the money out of

my account untill iwas assured i would recieve the loan, i did not recieve the loan and im wondering how to

claim my money back who i have to ring write to

Please helppppp i dont want them to get away with this

Thanks

Hi lynne,

Congrats on your refund, can you tell me the fax number>?? The one I have cuts me off!

Thanks

Hannah

Hi,

Have you sorted this out yet?? They say they have not recieved the letters so I'm going to resend mine recorded delivery and try and find out what fax number works,

How do these people get away with it? Is it not illegal? From the point of telling you that you have been approved of an actualy loan to the point of actually stealing your money and denying all knowledge of receiving your letters and giving out a dodgy fax number???

H

Hi there,

As someone who has been dealing with Yes Loans I can happily confirm that once I followed the advice of Yorkshire-Lad and went to his bio to get the email addresses of the GM, I received a refund by cheque in the post the other day - I have banked it and am eagerly awaiting it's clearance - however you will not get the full amount as they take £5.00 for their trouble!!

Please bear in mind, I telephoned every week got left on hold for 15 mins at a time to then be fobbed off with cr*p, I emailed everyday the same email to the same address and got no response, to which I then got excellent info from Yorkshire lad and amazingly got a response to my email straight away, I also sent the letter of complaint that I had attached to the email by recorded delivery - and I have to say that I have managed to get a fax through once and then someone started answering the calls so they have obviously switched that off now if you are unable to get through.

Good luck to anyone who deals with these awful people - terrible service - please be warned this is an awful company to deal with.

Note: This post has been moderated. Please read the moneysupermarket.com User Community Standards and Terms of Service. Cheers.

Yorkshire lad, i heard that you have an email address which could help me??

Hi,

I have a coupple of addresses that should be of use. Look up my Bio, there is a contact address for me there. i can't post email addresses for Yes Loans on this forum direct... they get "moderated" if I do.

Yorkshire Lad

Thanks Yorkshirelad, your advice and letter templates were excellent.

I emailed the two managers which you advised me to and attached the letter which I sent by recorded delivery. I got two emails back within 3 hours and they ensure that my case will be resolved within 48 hours.

I will keep the forum updated with if I actually get a refund though!!!

Hannah

Hasn't it got to a pathetic state these days when private individuals have to use debt recovery tactics to actually get their money back from the loan company.

Am I old fashioned... or did it used to operate the other way around at one time. ???

I am a firm believer in Karma. The companies will eventually get theirs!!! And the people working for them will all lose their jobs...

I really do not now how these high profile companies get away with it. Firstly point blank lying to people telling them that they have an actual loan approved in the beginning and then to blatantly ignore innocent customers (who are already poor hence needing a loan!) with a view to try and not give back the money. I wonder how much they make through weak people who give up to not recieve extra stress and worry.

Morales do not exist, these people should work for the Government lol. (Maybe they secretly do!!!)

So, I will do my bit and try and complain to as many places/ authorities that I can. Even though it may not do a huge amount in the large scale of things, it would be worse to stand by and do nothing,

Seriously, who do they think they are?

Rant over....

H

Yorkshire-Lad:

Hi,

I have a coupple of addresses that should be of use. Look up my Bio, there is a contact address for me there. i can't post email addresses for Yes Loans on this forum direct... they get "moderated" if I do.

Yorkshire Lad

Hi yorkshire lad i am yet another person who yes loans have taken money before i asked them too and i def dont want to proceed with them i have telephoned them but get put on hold then cut off etc. If its k i will drop you an email and if you could provide me with the email adds i would be most greatfull and any advice to the way forward would be much appreciated thank you in adavance.

I have just lodged a small claim! AND IM CHARGING THEM INTEREST!