I have had numerous connection problems with Tiscali. Sometimes I am unable to use the service for days on end , this usually happens at least once a fortnight. On several occasions I have been off line for over a week. When I do manage to accessthe internet it is often so slow that its unusable. The number of times I have contacted their technical support I have lost track of. To say they are useless is putting it mildly. First I was told that a test had been performed on my BT line and it was shown to be at fault. So BT replaced the line to my house free of charge (top marks to BT). The fault persisted Tiscali then said it was the telephone sockets in my house or the internal phone lines. I replaced all these. Then I was told I was using a socket to far away from the first socket in line. So I connected the modem to the first socket. I still had problems.( If anyone suggests E mailing this company with your problems dont bother because they dont reply). When I contacted customer service again they apparently ran tests and discovered it was the modem. I promptly received a new modem. All was well for a couple of weeks and then the same problems started again . I contacted Customer services and received the same old excuses ie telephone line,internal wiring, sockets , and then faulty modem. I then received replacement modem #2. A couple of weeks later I was back onto Tiscali, this time I was told it was because I was using a Sagem modem that I had problems,apparently they are very sensitive?. I was sent a replacement speed touch modem, needless to say the problems persisted. I then decided to buy a wireless router to see if this would solve connection problems . Needless to say it didnt , although the router constantly shows an excellent signal. My daughter recently purchased her own PC and so to save her money she uses my ISP . After several attempts and numerous failures I managed to register her an E Mail address with Tiscali. She can access this via Outlook express but if we try to access it through Tiscali's homepage her password isnt recognised . So I E mailed Tiscali asking for help with this problem and also help with my connection problems. They refused to help regarding my daughters access code as apparently I had given the wrong post code on the security check , the connection problems were ignored. I E mailed my post code to them again, and again they rejected it and told me to contact their billing department. Again no mention of my other problems. I Emailed them again with my post code plus my two previous post codes and also requisted a MAC code.
Again they told me to contact the billing dept, and yet again my other problems were ignored ( needless to say there was no mac code provided). Finally I gave in and phone the billing dept. I was asked all the relevant security questions including my post code which was immediately accepted. I told the operator about the problems I had with accesssing my daughters E mails and asked what the pass word was. The password was the one I had been using all the time, I told the operator this, she then told me my daughters E mail address didnt exist apparently the E mail address listed with them was one which had been rejected when I had tried to register her with Tiscali ?.
I then asked if there was anyone who could help regarding connection problems I was told to contact their help desk , I didnt do this as I have enough modems. I am now off on my holidays when I come back I will cancel my Tiscali account as I am out of my contract.
My advice to anyone thinking of joining Tiscali is dont bother ,they are possibly the worse ISP in the world.....
Ps anyone want a modem