If you are a Madasafish customer then please access our customer reviews section and rate them. We value the opinion of our users and want to hear from YOU about what you think about their service.

Please follow the easy step by step process to creating your own review.

NB: The submitted reviews do not go live immediately, you have to validate your email address first and then your review will go live on the site within 24 hours, (or 48 hours over a weekend period).

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Jason Lloyd
moneysupermarket.com
0800 298 5770

" We're here to help you find the best deal and avoid the pitfalls through sharing knowledge and experiences."

Jason - are you adding NTL to this forum because if you are ... (rubbing hands together waiting to rip them to shreds!) ...

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For every positive action, there's an equal and opposite government plan.

NTL will be on this forum in the very near future but under the new Virgin Media brand.

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Jason Lloyd
moneysupermarket.com
0800 298 5770

" We're here to help you find the best deal and avoid the pitfalls through sharing knowledge and experiences."

Hello - I have been with Madasafish, formerly known as Totalise, for over two years. (With Totalise for three years before that). I can only say that the Company has been excellent in every was in helping me sort out any problems, even so far in that its' chief Executive Officer Mr. David Laurie has on a couple of occasions telephoned me in person. Although their helpline in situated in South Africa, it is still only a 4p per minute 0844 number to dial, and usually I have found that Madasafish will telephone me back at their expense, and spend as long as it takes to iron out difficulties. Mostly the problems in the past have actually been proven to be BT Line Faults, not a problem with Madasafish. They have sent me FREE replacement filters, also a replacement Wireless Router, and "talked me through" the technical bits. Great, for a novice like me (aged nearly 68).

I wouldn't hesitate to recommend Madasafish - I get (almost) 2Mb speed, and I pay £10.99 per month for the first 6 months (new contract just signed) thereafter it will be £17.99 I think. And they will give a £20.00 incentive to me when I recommend a new subscriber, plus £10 to the new subscriber also. Altogether a good deal.

Did you know that Waitrose (in bed with Mad) give all Broadband profits to charity?

I have been a customer of Freenetname which later merged with Madasafish, since February 2004. A very long time and with some justification, as I found them extremely customer friendly and always quick to sort out any problems with accounts or service.

However, since they have been purchased by BT or is that a subsidiary company PlusNet, the level of service has been terrible.

In April, Madasafish offered existing customers a £30 "Referral Bounty" and a free case of Virgin Wine to the value of £74.99. I haven't received either. They promised "within 28 days of the service going live" they will be sending the voucher. However, there is no reference to when you will receive the £30 referral bounty. You may need to read their NEW Terms and Conditions (which of course you had no idea had been changed, previously referrals were credited to your account within 28 days) which states that this will not be paid for 3 months with no acknowledgement of your referrals. You would be forgiven for not remembering who you referred 3 months earlier without any reminders in your account.

Since the changeover, I have also been charged a fee for upgrading to their Premier Max which I was not informed of. This has subsequently been re-credited.

Madasafish before BT purchase 9/10

Madasafish after BT purchase 1/10

If you have received similar treatment........Post your story here........