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Ford Focus 1.8 TDCi LX Just one small fault leads to a long drawn out affair.

Last post Tue, Apr 29 2008, 7:55 PM by jjnaughalty. 7 replies.
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  •  Sun, Sep 03 2006, 12:27 PM

    Ford Focus 1.8 TDCi LX Just one small fault leads to a long drawn out affair.

    A review.

    Little noisy at illegal motorway speeds. Good car. Size suits busy towns except for no full length parking bump strips.
    Where we live we have to park in the street.

    Had windscreen replaced by AUTOGLASS via Tesco Insurance. The car filled up with rainwater TWICE afterwards. They came and re-masticked the windscreen and when it rained a few days later it filled up with water again. Eventually after being messed around for weeks I got FORD to Mod the panel at the windscreen base.

    Autoglass just messed me about and got me to do all the running around after their series of mistakes. Now I discovered that one of them had made a small scratch on the bonnet near the screen. They want me to write more and more letters of complaint that they deny responsibility for the leak their own engineer admitted to; and their second repair was rubbished by the Ford engineer.

    Autoglass eventually blamed Ford for a 'crap design'. Three solid days over four weeks of my working life were taken up by this fiasco and AUTOGLASS twiddle their thumbs and send me from department to department and back and forth.

    NEVER USE the Company "AUTOGLASS WINDSCREENS" unless you want to take part in a comical farce of Monty Pythom proportions.

    Heated Front windscreen brilliant in winter. Bought the car for that and the engine and chassis.

    Otherwise real good car.
    • Post Points: 35
  •  Thu, Sep 14 2006, 5:30 PM

    Re: Ford Focus 1.8 TDCi LX Just one small fault leads to a long drawn out affair.

    God what a rubbish company, that sounds terrible what they've done to your car. I'd never heard of bad reports about AutoGlass before, I'll definitly think twice about using them now after reading this. What, are they going to say every make of car is "crap" everytime this happens? Who else is there though in the market that does this type of repair? I bet not many people would know who else to turn to.
    • Post Points: 20
  •  Thu, Feb 15 2007, 10:01 PM

    Re: Ford Focus 1.8 TDCi LX Just one small fault leads to a long drawn out affair.

    Sorry to hear about the problem with your ford focus, I have a ford focus 100lx the best car i have ever drove, I have no problems with this car,,, what year is your focus? is it the old shape? i have last years model, if you have the old shape it might be that when they brought out the new shape focus that they corrected those problems out.
    • Post Points: 20
  •  Thu, Feb 15 2007, 11:55 PM

    Re: Ford Focus 1.8 TDCi LX Just one small fault leads to a long drawn out affair.

    I have had water leaks into the car from a faulty designed and poorly fitting pollen filter. Apart from that, I agree the focus is a very good value nippy and practical car.
    • Post Points: 5
  •  Wed, Apr 18 2007, 11:00 PM

    Re: Ford Focus 1.8 TDCi LX Just one small fault leads to a long drawn out affair.

    Autoglass fitted a new winsdscreen to my Peugeot and knacked the rain sensor. It took them 2 months and the help of a main dealer and Peugeot technical centre to sort it after their attempt to fix it with silicone bath sealant didn't work. Bunch of cowboys.
    • Post Points: 20
  •  Tue, Apr 29 2008, 1:03 PM

    Re: Ford Focus 1.8 TDCi LX Just one small fault leads to a long drawn out affair.

    Paul can you let me know the root cause of the rain-sensor problem as I have exactly the same problem with a Citroen C4 and need to complain against Autoglass

    Regards,

    Lucas

    • Post Points: 35
  •  Tue, Apr 29 2008, 1:29 PM

    Re: Ford Focus 1.8 TDCi LX Just one small fault leads to a long drawn out affair.

    Many people will not have the option to avoid this company, a lot of insurers have agreements with them and will not allow customers to go elsewhere!

    Circumstances alters cases!!
    • Post Points: 5
  •  Tue, Apr 29 2008, 7:55 PM

    Re: Ford Focus 1.8 TDCi LX Just one small fault leads to a long drawn out affair.

    The rain sensor operates from an infra-red beam fired onto the screen from the little box behind your interior mirror. The angle that this reflects back at determines the amount of moisture on the screen and therefore the frequency and speed of the wipes.

    If there were dust or other crap on the thing which sends the beam, could this be the root cause?

    If they bashed (even ever-so-slightly) that thing, could that be it the cause?

    If they put on a screen that indeed wasn't made for cars with rainsensing wipers, could this be the cause?

    These are pure speculation you must understand but logical ones born out of knowing how it works and having spent hours daydreaming, wondering why this happened to me on my Focus Ghia.

    I didn't ask any questions or get that bothered because it was a company car going back in a couple of days.

    The long and short of it is that you paid Autoglass to repair your vehicle back to the standard of how it was before and they haven't so they need to sort it....

    Might not help but hope you get it sorted, let us know how you get on as this is going to become a more widespread problem with the incresed standardisation of this feature.

    JJ


    You gotta tie yourself to the mast my friend, and the storm will end.
    • Post Points: 5