Purchased what I thought was a bargain from Egg Software and it seems it's all a con. I have no software, no email and when I ring the 0871 number it goes straight to answer phone. I've blocked my credit card, so they can't take any more money out but they have £24.99 of mine. Should I contact Trading Standards?

No, contact the credit card company that you used for this transaction. They should be able to take the money back of the people who were supposed to supply you. They might want details of invoices etc, and might wait until after 30 days.

thankyou Kitten will do. have read on other sites, that unfortunately it would seem that this internet company is not all it claims to be. I am certainly unsure and will be reporting to trading standards as well.

I could have written an identical note. Also had to block my card, in case of fraud. What a pain, and I always look for an address and telephone number before I use internet companies. Next time I'll ring it first to make sure a real person is on the end, Scumbags, stay away from this site folks YOU HAVE BEEN WARNED.

Sorry Madjeff. I too thought I checked everything. Registration number, merchant bank authorising the cards...At least we are letting people know.

If you have been a victim of ROTTEN EGG Software report them to the following companies:

http://www.protx.com/aboutus/contactus.asp They deal with their debit and credit card transactions. I have spoken to them and basically the more complaints they receive, the stronger case they can build against them.

http://www.adobe.com/aboutadobe/antipiracy/piracy.html Adobe and Microsoft can deal with them through the courts.

http://www.microsoft.com/uk/piracy/default.mspx and any other software company that they are making money off.

Report them to the Tradings Standards, Watchdog, and of course, your bank.

These ROTTEN EGGS need to be taught a ruddy good lesson. I'm a single mother of 2 and the £45.99 that they have basically stolen from me is a big deal. I will not let this go out of principle. I am on a mission!

DO NOT BUY FROM EGG SOFTWARE, THEY WILL STEAL YOUR MONEY AND IF YOU ARE LUCKY ENOUGH TO GET SOMETHING THROUGH THE POST IT WILL NOT BE AUTHENTIC.

STAY AWAY FROM THESE CREEPS!

Princell Software Ltd or if you prefer Exisoftware Ltd the business name/contact address for 'EggSoftware' was only set up at the end of January 2008. The company is linked to a guy called Khuram Shazad and the site is hosted by GX networks Moderator - Link removed in line with MS terms of service.. If folks feel like contacting GXNetworks, with enough complaints they should kill this site.
Khuram, if this is his real name, has been running this scam for some while. He changes host companies, cloaks his ip address, changes domain names and company names regularly. The address’s he uses are all false. The road names are usually correct but the property numbers are non existent or don’t relate to the post codes he uses. There’s no such address as 16 Shearway Business Park. He's also getting pretty sophisticated, he even hired a web development company to design the latest site so he must be making good money. Companies house will also be interested in this organisation as his registered address is false.

They came up top with a ppc advert on google so naturally thought they might be alright. Furthermore, the site was well designed so I assumed that the bargain was legitimate. How wrong was I?!!

They took me for £45.99 which on the face of it is not much but more than enough to pee me off and make sure I win at the end of this.

I've now reported them to everyone. I wouldn't bother with trading standards as this is more related to dsr outside of the EU; instead report them to consumer direct for UK complaints.

Here's the link and Telephone number:

Consumer direct can be contacted through www.consumerdirect.gov.uk or tel: 08454 04 05 06

Let's bring this sucker down!

I'll be brutally honest here. Who - in their right mind - would think that this was a genuine site? Office Professional 2007 has an RRP of £354 in most places, so why on earth do you think it is legally possible to get it for £39.99? Home and Student versions as well as academic can be cheaper, but not to this level and this is not what is being advertised.

There is an old adage "If it sounds too good to be true, it usually is!"

If you believe you have been defrauded, contact the police first - then anyone else.

SHARK!

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For every positive action, there's an equal and opposite government plan.

I really haven't got time to quibble about a bad online decision - Believe me, we all do it eventually!

Anyway, moving on: It looks as though they are hosted with www.micfo.com (NOT GX networks)

They have an abuse email address: abuse @ micfo.com

Contact them and get the site removed.

Please report to the local trading standards, its making for an interesting investigation & more evidence would be great. Help make a difference.....

Trading Standards will tell you to send a letter to Egg Software ( a bogus address) and start a Civil Case

The Police don't have a process to report this as a crime.

Microsoft UK Piracy Unit are "dealing with this".

Egg Software's telephone number is provided by Nexus Communications - Try this for interesting reading about Nexux's history with scammers http://www.bbc.co.uk/insideout/yorkslincs/series4/index_mobile_phone_scam_spam_fraud.shtml

BBC Watchdog allows you to leave a 20 second voicemail.

OFCOM have "added the complaint to their case file"

Meanwhile, consumers will carry on visiting and buying from Smeg Software and the law is powerless to stop it.

Strange how the hosting company www.micfo.com have an abuse form on their contact page !

This is better than the Phorm saga !

You should also contact the company who deals with debit/credit card transactions on there behalf: Protx AccountsTeam - accounts AT protx.com I have already written to them. The more people complain about Egg, the better.