hi

i m new here

i have a question about whatever happens i borught a tv for £50 instead of £797.00 its a 42" pholips i had tech guys come round and take it to be repaired i recive a phone call 2 weeks later them telling me that they are going to write the tv of and give me what i paid for it so i have told them no i want the tv back but my argument is that in the whatever happens agreement it says "for non-pristine/previously owned products a 21 day replacement will not apply. if we cannot repair your product(which they can as the parts are availiable)we will supply vouchers to the value of the purchase price paid" do you feel the way this is worded is wrong cannot repair and (ber) Beyond econicmal repair are 2 different things and what should i do to try and get them to repair my tv it is whatever happens that wont pay to have it repaired so is there any way i can solve this issue

I believe that I read this yesterday (or recently) and that you are an employee of this company.

Basically, the policy isn't worth using to wipe your backside as it contains so many weasel clauses that you'd be lucky of they even knew what the product was let alone actually repairing it. As for the Tech Guys - these are possibly the worst examples of Bliar's Britain and so-called experts I have ever come across. Thankfully, some of them keep my business going as we go out to fix what they can't (you know, things like fuses in plugs, reading instructions ... basic stuff).

I would contact the manufacturer directly and ask for their assistance. If they can't repair it, no-one can. If you have house contents policy, you may consider claiming against it.

SHARK!

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For every positive action, there's an equal and opposite government plan.

thanks for your reply im going to try and get them to pay up by writing to the perso who reffused it his name is gary

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hi thanks for the prompt reply but could you tell me if you can get hole of a plasma panel for a philips 42pf7520 your response will be much appreciated as i have been thretend with a disiplin from work if i try and get the new screen or a replacement when the issue has absolutely nothing to do with my job please help or pass to the relevent forum

You want to purchase a brand new plasma panel for a 42 inch television??

Seriously mate that would cost in excess of a grand for the panel alone then you'd have to pay someone to fit the damn thing. Let W.e.H give you vouchers for god's sake before you do yourself and your wallet serious damage.

Sl AT Yer