Basically I bought a fridge freezer in March 2005 with a 3 year warranty on it.

The thing broke down May 2007 so I rang Comet and asked them to check my policy and they came back and said it doesn’t exist.

They offered for an engineer to come out and if the fridge freezer was unfixable then they would refund my call out charge (which was taken from my credit card and thankfully put back on).

So I had to dispose of this ‘old’ (2 and a bit year old fridge freezer) and fork out for a new one….

Anyway about 1 month ago I started receiving Reminders to renew my ‘policy.’

I thought that’s strange and rang Domestic & General (who had sent the Reminders).

I asked if they were sending the Reminders out because I had a policy. The reply was they don’t know and when I asked if they send Reminders out to people with no policy, they said sometimes.

Anyway I was advised to ring Comet.

They informed me I did have a policy and didn’t know why I was told I hadn’t.

So, they put me through to investigations who said they’d call me back.

They called back a few hours later to say that if I didn’t have my policy number to hand when I rang then it was my own fault.

They did however give me my policy number and the job number for when the engineer came out last year.

So I have proof that they came out and said it was repairable and a policy number to say I was entitled to a new one….

To be honest I don’t remember getting a policy – I asked when I should of got it and the answer was at the till when I paid as it looks like a receipt.

I had this ‘receipt and read out the numbers to the lady last year when I was enquiring about my policy and she said that number doesn’t exist.

So I had a policy but Comet told me I didn’t.

They won’t print me a copy as they say the system won’t let them as the policy has now expired!

Can anyone help? I think I am due some sort cash sum.

Thanks

You need to work out a figure of what you think Comet owe you. Be reasonable and write to ask for a payment giving full details of what has happened and how you calculated the amount (but don't send them any original documents). If they don't offer anything that is acceptable to you, you can threaten and/or take action in the small claims court.

http://www.hmcourts-service.gov.uk/infoabout/claims/index.htm

Might seem like an odd question but did you actually make the purchase at Comet? I only ask because they also offer warranties on appliances sold at some independent retailers and I once bought a washing machine from a local retailer that was meant to have a Comet warranty, and only discovered once the machine became faulty that the retailer had apparently never passed the details to Comet so I wasn't insured.

D and G are a bit of an odd set-up - I receive reminders to renew insurance policies on my digital camera and freezer and neither of them has even been insured!!