My car was involved in a no fault accident (the 3rd party admitted liability). This happened on March 6. My car will be ready for collection from repairs on Wednesday (May 7). I will also be claiming for loss of earnings as my car is a taxi, and I have had no income for 2 months.

I don't know how long it will be before the loss of earnings element is settled but for the car just to be repaired it has taken 1 day short of 9 weeks. The insurers code says claims should be "settled fairly and promptly". My question is this;

Is 8 weeks 6 days, prompt?? Personally I don't think so. Yes, they've supplied a courtesy car (not a taxi) so I can get about, but I have had no income in all this time. Should I be complaining to a higher body about this or do I just accept this?