hello can anyone help me?

 Ive had problems with orange for 5 weeks now. One night my line went down and i called them the next day and they said that they had to do a line test and for me to call them back 48 hours later for the results of the test. i did so and they said there was a fault and they are dealing with it and call them back 5 working days later. which i did and they said they had to do another test and call back again another 48 hours later.... etc..etc.. They have done 4 line tests and still they say there fixing it and there engineers are working on it. Well its been 5 weeks now i havent had no broadband so i said i want a MAC code and i have to wait 48 hours for it to be sent via an email to me. Orange told me it may be a fault in my house so i got a BT engineer (my dad) to check everything and he said that its all working here and its Orange's end where the problem is.

I'm looking to go to either sky or Aol.

Hello

Sorry to learn about your problems.  I had no b/band for 154 days according to my son. 

Some of these things I'm going to tell you, you will have never heard of but you are about to have a steep learning curve.

Phone 'Tags Online Team' 0800169 0934 (free phone)  They will test your line to see if an LLU or tag has been put on it.  An LLU is put on your line by Orange when they try to upgrade the line & once it is there they deny all knowledge of it if it fails to do the upgrade (20% fail).

Don't bother phoning Orange any more as they don't tell the truth & speaking to India is a complete waste of time & money.

Go straight ot Ofcom which is what I did, all be it after 2 months. Tel : 0207 981 3000

Tell them what has happened, they will give you a case number.  They will contact Orange for you & tell them to contact you with in 5 working days.  Orange won't.  After that time you will phone Ofcom again & tell them Orange has not contacted you & the same procedure will happen again.  But this time Orange will contact you.  Be ready to give them HELL. 

The person who phoned me from Orange was Miss Paula Leslie Tel: 0845 070 2976  This gets you through to the head office in Rotheram.

You might like to phone her direct & skip Ofcom.  I'm sure she will be delighted to hear from you (not).  She is obviously higher up the ladder in Orange & appeared quite used to dealing with complaints, she told me I had 'slipped through the net'  !!!!

What net.    If you do phone her make sure you get a refund on all rental money & phone bills.  I got £100.

If she makes you an offer, ignore it & stick to what you guestimate to be right.  I did not send any copies of bills etc, I just geussed.   Question whether she is telling the truth, as you have been lied to so many times etc.  Wear her down.

Good luck.  But it will still take a few weeks to sort, but you should feel like you are getting somwhere.

Hi and thanks for all the info. I have joined Aol today and have to wait 10 days for my package to arrive and for my line (hopefully) to be 'orange free' and Aol on it. Whether or not orange will leave a 'tag' on the line i do not no.

Over a year ago i decided to leave orange and go to Sky. After weeks and weeks i still couldnt get onto sky because i was told that orange hadnt took there broadband off my line.. (i guess that means a tag on the line?).Well  I stayed with orange because of the stress of leaving them. Well i'm prepared to go though all that  hell again and fingers crossed i will be with Aol in 2 weeks.

 I do not recommend Orange to anyone, they lie and lie and leave you waiting for weeks and weeks and you do not get there service that you pay for.

 fingers crossed.

I'm sorry to have to tell you this but you are dreaming if you think by joining another supplier that everything will be ok.  There probably is a tag on your line & orange will not lift it until 30 days after you have closed the account.  Even then they might change your date of 'account closed' as they did with me.  AOL will not be able to connect you to their service until the tag is lifted.  Don't waste another 10 days of waiting.  Phone the tags on line team & find out, then get on to Ofcom.   You will be alot more stressed in 10 days time when you find you are paying for another service which you cannot recieve because there is a tag on your line, tha tag will not vanish, it has to be removed by Orange.

Please do your phoning & find out what I've told you about, & keep records of what has been said.

Do it now!

Good luck you'll need it!