i've also had dreadful problems with talk talk - taking my line rental which resulted in me losing my home phone no. of 15 years.
I was in discussion with [the] CEO's office who had finally agreed to compensate me for the time, loss and inconvenience.
When I enquired today where my cheque was, my e mails were returned to me.
Good luck - She hasn't heard the last of me yet!!
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