i am virgin customer. while it is cheap the service is poor. they advertise themselves as the fastest but my service grinds to halt most days.

In a word No they are not very good.

The engineers seem to be ok and actually have some sort of skills in my experience but are sadley let down by the rest.

However their products range from mediocre to poor.

The service standards are well imagine a company without any and they are worse than them.

The customer "care" team is an oxymoron in intself. They all appear to go on agression training prior to starting work and if thier attitude is anything to go by could all be extras in 28days. I am desperately trying to get out now so don't do it a you will regret it someway or other. classic staff comments are........

we are not obliged legally to inform you of any charges we consider suitable. how do I know you're telling the truth. I was speaking so don't interrupt. You can do what you like we can charge you what we want. I should be home now you're making me miss my tea! etc etc etc.

I would reccomend you call them up on something just so you can see how bad they are......but make sure you get a pay rise because it will cost you a fortune. Ask to speak with a supervisor or manager as they appear to be the rudest with the least interpersonnel skills. You have to pay for the privelidge of them being rude, talking down to you and even if you are the calmest person in the world I give you less than 5 minutes to be spitting feathers!

They are dire beyond belief!

dont do it!!!!!!!!!!!!!!!!!!!!!!!!!!

In fairness (And gentle rebuttal), I have been a Virgin (Previously NTL) customer for many years now -

On the infrequent occasion that I've needed to speak with them, they have been a pleasure to deal with - quick, efficient and pleasant -

Once I even got a knock on the door from a Virgin Engineer who had noticed whilst working on a neighbours property that my cable had become exposed and damaged (Had been wondering why the connection was occasionally a little iffy) - he said not to worry and I was in luck because he was part of the cable pulling team - 10 minutes later, good as new.

Even pre-empting problems!! :)

Good on ya Virgin :)

Jim

now listen here!

good deal or what...

phone-tv-evening & weekend calls + broadband 4mb...will be 10 soon...all for

£25.00

cool

That sounds a bit tasty - where can you get that?

now listen here...

iv'e been with them for a while,so the trick is tell them my mates getting this deal.

the one i used was ...well i'm getting a better deal,elsewhere?

if they won't fall for it ,then warn them you will switch to a better deal.

still sometimes you will always get the stubborn di"" ,who will say no that's the best we can do.

don't give in still switch!!

it is sometimes at this point you hit a deal.

they will ring you back,as soon as they recieve the switch over letter

then they will strike a deal...but remb you in charge then not them....so call ya shots....i meen sya wot ya need!......

good luck

any help reply back

Well done to you, you must be the ONE!

chris

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chris

Its only a good deal if it works. In my case it was costing me over £150 month on average in lost income while waiting for engineers that never showed up. Thats on top of the 10 days of annual leave I wasted on that useless bunch of ****.