My wife was cold called by Banking Advice Bureau, and was taken aback that they already knew alot of her details, for example they already knew the her sort code & begining of her account number & the first half of her debit card number. As a result of this my wife misunderstood who they were & thought they were calling from her bank & gave the remaining details. They told my wife to expect a form for her to reclaim charges.
When it came she found they had taken money (£39.99) out of her account. My wife is adament that the figure £39.99 was never mentioned in the phone call & she never agreed to any money being taken out of her account. The manager first agreed to send her a recording of the phone call within 48hrs. Then after it never came, they said they had listened to it & she did agree. My wife asked for a copy of the recording, they refused. My wife then asked for details of their Data Protection Officer (every financial institution should have one), and they were hesitant in giving his name out & then said it was a guy called David Morgan. We are still pursuing this.
PLEASE BEWARE OF THESE GUYS!!!