Hi -  ta  for  replying.  I  emailed  Mike  Read  and  sure  enough  a  guy  from  customer  relations  phoned  the  same  day.  I wasn't  in  so  they  emailed,  leaving  a  number  to  ring.  I  rang  it  and  spoke  to  a  bloke  called  Akwasi.  He  was  a  superb  bloke  to  deal  with,  apologetic,  sincere  and  understanding.  I  told  him  I  wished  the  staff  at  customer  care  had  been  trained  by  him.  Hopefully  he  sorted  my  problems  out (I'll  know  when  we  get  our  next  bill).

Spike 

It would appear that customer service means exactly the opposite to Pipex. After Pipex cancelled our contract due to non payment ( I had authorised a payment whilst in Spain but they seem to have no record of the conversation, although they did re-instate the connection, so someone must have done something). They now say we are in arrears again so have cancelled or contract with them. As I want continuity and have done nothing wrong I took advice from on here and emailed the Chief Exec, copying to Mike Read and customer care yesterday lunchtime. I gave telephone numbers as well as my email but have not had any response. I am getting more and more annoyed by the minute!

 I suppose I could be having a lucky escape, because a lot of people on here complain they CAN'T cancel their contracts!

Can anyone recommend a 'good' straightforward and easy to set up broadband service?

Thanks

Luigi