I recently bought some ISAs from A&L, not only did I have to go miles to their nearest branch to fill in all the forms but they still haven't initiated the 2 ISA transfers I requested and its 2 months now!! I can't get through to the branch on the phone which has a recorded message on the whole time and when I ring the main telephone banking no, they say that they can't contact the branch, its up to me to sort it out with the branch! Apparently, they need some more forms filling in but nobody has told me! I seem to be going round in circles and not getting anywhere. The service is APPALLING!!!! I do not recommend using this Building Society, I certainly will never use them again.

Cheers RICKSHAW was about to have an account with this shower,but not now.

thanks again.

bazza4540

I opened a Direct ISA with A&L. There are delays in transferring from other providers but this is probably due to the volumes of applications they have received. I have to say that I can get through by telephone to speak to an advisor with no problems at all and they have always been helpful and courteous to me. You shouldn't contact your branch, ring the Direct ISA account telephone number directly.

I did ring the Direct ISA account telephone number as I could not get through to my branch(just answerphone message!). The Direct ISA account people told me that I had to contact my branch and they could not do anything. When I said that I could not get through to my branch, so would they like to contact them and let me know, they said they could not do that! I even asked if they could contact the branch and ask them to ring me, another, no. So not only could they not help me but they couldn't get my branch to help me. I had to do this myself.But short of going physically to my branch (40 mins by car)there was no way I could get in touch with them. I was going round in circles!! They wouldn't even put me through to the supervisor, apparently they are busy and have to ring you back in 48 hours!

I was so annoyed that I have since transferred all my ISA to Icesave ISA account which I opened on the internet and the service has been great. I will never use A&L again.

I must agree with their terrible lack of service. When I opened my Premier Current account with great rate regular saving account I was lucky enough to live in Leicester city where there is 2 branches (which is not really that surprising). I also opened a credit card (as I didn't have much of a choice about it/ it was rammed down my neck). When opening in branch they were quite helpful (of course), however when i went in again and again with simple questions (checking that I indeed have a 0% interest on my overdraft and checking how much it was), they were unable to help me but simply pointed towards the phone in branch. The rates are very good but they are always going for new customers and have very little time for their current customers. Maybe they are able to offer such good rates as they deal with 'customer services' over the phone. The online and phone services are not bad at all and they have always been helpful, but don't go into it expecting good face to face service. I also will not be using them again.