I recently cancelled my Sky TV package which meant I also had to lose my Sky Broadband service. I had to give them a months notice. Two weeks before the date the cancellation took effect I phoned Sky for a MAC code but they refused to give me one claiming that, because I had cancelled the service their system would not allow it. Needless to say this was not explained when I cancelled the TV package. I now face being without Broadband for a considerable time while the tag is removed. The Sky representative I spoke to could not care less....lousy customer service.