kazent:I have today emailed a complaint to the watchdog website breifly outlining the problem with this company, I am toying with also contacting the financial ombudsman to see if there is anything they can do even if only to stop them trading. Not sure how to go about that? will give it some more thaught. Thank you for your information.

Im pretty sure they cant just take money out of your account as they will need to know all your card details etc. are u sure u didnt give them to them over the phone cos if u didnt then u will need to contact the police cos it sounds like someone has ure card details and are frauding your account.

sal84:

kazent:I have today emailed a complaint to the watchdog website breifly outlining the problem with this company, I am toying with also contacting the financial ombudsman to see if there is anything they can do even if only to stop them trading. Not sure how to go about that? will give it some more thaught. Thank you for your information.

Im pretty sure they cant just take money out of your account as they will need to know all your card details etc. are u sure u didnt give them to them over the phone cos if u didnt then u will need to contact the police cos it sounds like someone has ure card details and are frauding your account.

In agreement with Sal are you sure you never gave your card details to WH Loans, what dealings have you had with the company and have they requested your card details at any time, because otherwise this isn't a matter for this forum or watchdog rather a matter for the police. Either way good luck

hi

that company that whloan put me in contacted with called me back ,but they were a debt management company! not a loan company that i had asked for,

whloan they had all my details wrong they said i owed one company 4000 pounds in fact it was 400 and i have had no proplem paying my bills or debts for over 3 years and only want to buy a better car.

is this there way of saying that it was my fault that i gave them the incorrect infomation! and they had put me in contact with some one who could help but i chose not to use them!,so they dont have to give me my money back!

Ann,

Dont give up on your money that easily, although you have chosen not to use them you should still be able to ask for your refund, at the end of the day your not happy with their service and you want your money back, i didnt take the loan because they quoted me a interest rate six times lower and promised me it, claim it back Ann, do not give up, you havent taken a loan out with them and they have given people your details wrong like they also did with mine, that in itself to me is enough to ask for our money back. You have got nothing to loose, when you call to ask for a refund tho be prepared to wait on the phone for a while to get through plus they are quite rude when you ask for a refund, if you do eventually get through take the persons name for record. Keep us posted

thank you

i will call them on monday as i need to get my digital voice recorder from work so i can record all that is said to me and by them when i ask for my refund i will keep you informed

Well im astounded, ive just had a call from a helpful girl!?? at wh loans?? said sorry about all the trouble and she is going to action my refund and that it should hit my account in 3 days! im amazed and she did actually sound genuine, ann i turned a load down as did you so there is no reason you wont get your refund also, keep trying, will keep my fingers crossed and keep everyone posted

Well done michael, sound like they are starting to get the hint that people are serious about taking further action... well let us no in 3days whether your money has been put back into your account...

im so pleased for you.. see people keep on contacting them and you may eventually get some where good look to you all

hi again

i have just spoken to whloans and told them that i wanted a full refund as i was not happy with the service i have received from them, they tried to say that i had contacted the debt managment compay my self they had not done that.they said i could have a loan with welcome and gave me there number and said that i had been turned down by the first choice lender they had sent my details to and i said i did not want welcome as the interest rates was very high.

they also said that i would only get a part refund as that was all i was entitled too.

i am going to get a form in the post ! we will see, i have recorded the phone call and told him i was doing so his name was david

Good stuff Ann, just so you know the amount they are allowed to keep is only five pounds so you get back nearly all of your money, make sure you keep chasing them on that form! Good luck!

hello pete

i have been in contact with your company asking for a refund please arrange this for me asap.i gave your people all the correct infomation at my first call ,it has taken over a week and the only calls i have had have been from a debt managment company,if i had wanted this i would have call them my self,i asked for a loan and was told that it was approved and that i would hear from you in 3-5 working days.i have now been told that i was turned down by the first company because of my credit search i have looked at my file on one of the credit search reference sights and it shows i have a good rating.then when i say that i am not happy with the service i have received and would like a refund i am told that i will get a part refund,i have recorded my phone calls to your company and i will be waiting for my infull refund,i look forward to getting my refund within the next seven days.

i hope that we can sort this problem or you will leave me no choice but to go to watchdog as many others have done on this sight