I recently switched from E-on to Atlantic Energy through moneysupermarket and was promised £30 cashback, which I have not received. I've emailed moneysupermarket and had no reply and just wondered if anyone else out there had similar issues?? Maybe I just need to wait longer?? Many thanks.

Hi swapman,

You can contact our team on 0845 345 1296. They should be able to check your application and confirm whether Atlantic Energy has informed moneysupermarket.com that your application has gone through.

moneysupermarket.com will pay the cashback once we have received confirmation from your new energy provider that your account has been successfully set-up. Unfortunately, as stated in the T&Cs, this normally takes 3-4 months but can - in some cases - take anywhere up to 6-months.

The cashback payment will be made in one of two ways:

1.) If you have applied to pay your energy bills by direct debit, the cashback will be paid into the account provided on the application page.

2.) If you have applied to pay your energy bills by quarterly cash or cheque, the cashback will be paid by cheque and sent to the address provided on your application.

I hope that helps. If you have any further queries regarding your cashback, please call our team on 0845 345 1296.

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Cheers,
Graeme Delap, Community Editor,
graeme.delap @ moneysupermarket.com (remove the spaces!)

Introduce yourself!

I recently switched from N-Power to Southern Electric through moneysupermarket.com and was also promised £30 cashback. I have not yet received it. I have emailed moneysupermarket and I hope I receive a reply.

So it is not just you...

As Corporal Jones would have said "Don't Panic!" I switched to Scottish Hydro Electric through Money Supermarket on 08/12/2007. They started supplying me on 21/01/2008 and I received my £30 cashback on 15/04/2008. Every little helps... well done Money Supermarket!