Hey

I've been asked to do a piece of research on behalf of the insurance company I work for. They want to compile a comprehensive list of all the things people hate about insurance / insurance companies. This is to help them develop their products and services. Fancy helping me out? If so, then please just vent your spleen! General or specific hates, gripes, dislikes - they'd all be useful to me.

Thanks!

1. Non UK call Centers

2. Lenght of time spent on hold

3. All the speeches, ie we are regulated by blah & blah , take ages

4. Cost of calling premium rate numbers

5. Try to sell every product under the sun, only want a specific thing

I would add a pet hate of the apparent inflexibility of the companies to consider individuals circumstances - probably best classified as a hatred of "The Machine" :)

stressed out!!!!:

1. Non UK call Centers

2. Lenght of time spent on hold

3. All the speeches, ie we are regulated by blah & blah , take ages

4. Cost of calling premium rate numbers

5. Try to sell every product under the sun, only want a specific thing

Hi, sorry but I don't really understand the problem the general public has with non UK call centres myself. Sometimes the company in question can provide adequate training and the customer service adviser can give you as high a level of customer service as someone in the UK (on occasions higher).

The "We are regulated" speech are required under FSA guidelines, they are the people who ensure insurance companies adhere to strict rules they have set for the benefit of the consumer.

Also most companies have a free phone telephone number, so it's often worthwhile asking for this when you speak to the customer service department.

Thanks for the feedback people. Keep it coming please.

I would probably also add that Insurance companies as a whole are not transparent enough (much like the mortgage industry) - there needs to be a clearer distinction between brokers and direct insurers.

to be honest i dont really have any pet hates in regards to insurance companies! Everyone i deal with answer the phone promtly, have uk based call centre and although 0845 number is only charged at local rate!

Cmon KingCarl, dig a bit deeper. You must have some gripes. Everybody has at least one gripe! No bad experiences?

Couldn't agree more, it's enough to drive you to drink!