I've been with a number of isp's over the last 12 years or more and its never perfect. We should not expect perfection - nothing else we own and use as hard lasts indefinately. Since we joined talktalk (package 3international) 2 years ago we had issues at the start. Getting connected to begin was a trial but it settled down and I have to say now that its pretty good. Speed was an issue but now our local exchange has been unbundled that is not too bad at 2.5 meg. For those who complain it's not free, well if I get included phone calls to possibly 30 international destinations and all UK landlines for about £10 over and above the line rental, then I consider the broadband free. With Onetel we paid £23.99/mth 2years ago and still paid 2.7p/min to Australia and 4p/min for the continent for calls. Now we save £287.88 on the broadband alone and with an Australian wife, I save the £10 just about every three days. We have wonderful contact with family and friends for next to nothing. In 1980 when we were "courting" (quaint expression rarely used these days!) we paid £1.20 per minute!!!!! Now, in that context, we don't know how lucky we are. OK, when mother-in-law is on the phone for an hour one might question the wisdom of cheap communications. To sum up, next time you are on the phone to a national company or airline and they say " oh, the system is down", "its all running slow today", well my dear children, they are most likely not with talktalk but still their systems go down. I'm sorry, but it will never be fast enough just like the music is never loud enough. For a moment you think wow, and then you think its slow. Perhaps the problem is that the files we send are always a bit too large. Try going back to dialup and to receive an email with a picture attached. My family in Aus have time to make coffee, have a shower, put the washing on while it happens. Broadband there is half a meg in the main for domestic and they think we are pretty spoilt. OK, enough. Just one more thing. One thing I have learnt recently. When it plays up. Just walk away and if you're lucky, in a couple of hours it works again because the gremlin 30 miles away in Croydon has gone to chew another cable and left yours alone. Good luck and may the megs be with you.