hi. i am thinking about switching and people have been saying how difficult it is to get a mac code because the providers want to keep the business they had. so for anyone who has gone through the switch. what is the secret to getting the mac code quickest and easiest? thanks.

Hi,

Not sure what you mean about how difficult - I rang them half an hour ago and they said it would be issued within 24hrs - 5 days, so we shall see........ I rang 0845 077 4488 option1, option 1, didn't have to hold too long either. Will keep you posted as to whether they actually give it to me though.....

Regards,

Adey

i phoned tiscali for my mac and was surprised to receive it via email after only 2 hours saying that though it was the second time i had asked for one since the first one theygave me was supposedly invalid according to my new isp after trying to go live with them clocking on 3 times now lets wait and see if this code works

Knowing tiscali, they will probably make it very difficult. In my case, I rang the cancellation number to be told that I would only be able to have a MAC code if I paid the remaining amount for the length of the contract (I had only been with them 2 months into the 12 month contract when my service totally failed). However, then I put in a written request and surprisingly someone from tiscali called to say that I was on a selective network and did not need a MAC code, once BT would take over the phone line my broadband would automaticlly cancel, which is what happened. I guess I was very lucky. For those stuck with tiscali, my best advice is to cancel your direct debit for tiscali and go back to BT for the phone. Believe me, it's not worth the hassle staying with tiscali.

I also was able to leave Tiscali without a Mac Code. At first BT said they couldn't do it but after telling them a different story with a few pork pies they somehow took over my phoneline and boradband. I dont know how they did it but i was desperate and very grateful as they got me out of having to deal with the worst service I have ever receivedfrom a company. My advice: Never move anything To Tiscali. They are seriously bad news.