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No bills...

Last post Mon, Apr 28 2008, 3:47 PM by james178. 17 replies.
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  •  Thu, Apr 17 2008, 9:51 AM

    Re: No bills... help!

    james178,

    Energywatch should have sorted this out for you and EDF should be fully aware that they can not backdate for more than 1-year.

    The other issue is that, as you said earlier, the account isn't/wasn't even in your name.

    If Energywatch are being any help then try these guys...http://www.energy-ombudsman.org.uk/


    Regards,



    Scott Byrom

    Utilities Manager

    moneysupermarket.com
    • Post Points: 20
  •  Sun, Apr 27 2008, 2:24 PM

    Re: No bills... help!

    Just to keep updated...

    Angie at edf (put onto her through energy watch) did not call me back last thursday -as they promised- to make a note of the meter readings I tool all week each day so they can work out an 'overall average'...

    Getting tired of chasing this now. Gonna call em monday and tell them to sort it this week or I'm not paying anything and I'll simply move out and leave the unpaid bill in the previous tennants name -thus not incuring any black marks on my credit record!

    Didnt appreciate the £1570 bill sent to the previous tennant just after they took the last meter reading neither! (I am now opening all the previous tennats letters just in case theres anything else outstanding!)

    I'll update if/when this gets sorted or if I take it further. Thanks for your kind help so far guys. Much appreciated. :0)

    • Post Points: 5
  •  Mon, Apr 28 2008, 3:47 PM

    Re: No bills... help!

    Ok... Just spoke with Angie at EDF, She says they're quite within their rights to backdate the billing from when I moved in four years ago as they have been billing the address (although not me! They also only have my say-so as to when I moved in here so thats neither here nor there!) and she also said they're volunteers of the fair trade act so have no obligations to help me or this situation!

    I reminded her there is no outstanding bill in my name at this address and if they want to be funny I'll move out and they'll get nothing...

    Going by my daily readings we've calculated an average usage of 22 units per day. (Is that high???...) They said if I agree to that they'll backdate it and arrange a 'goodwill payment towards the overall bill' and I need to sign something etc etc. I've told her to put it in writing and show the the amount they're proposing (as advised-thanks guys) and I'll look into the laws surrounding this and get back to her when I have a conclusion.

    I will call the ombudsman when I receive the overall bill. Expecting it to be £1500 or more

    Still bemused as to why they waited 4 years before trying to find out why the bill has not been paid... This could've been dealt with so much sooner.

    Not sure whats happening with the gas account now, didnt give me time to discuss it again.

    I'll Keep you updated. :0)

    • Post Points: 5
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