Hi Blitzen,

Sorry must have missed that one :( .....

We offer free broadband on certain tariffs, not all of them. If you move onto one of the tariffs that doesnt have free broadband then you would be required to pay for it.

With regards to Trade Description Act 1968 we are not in breach, in all our marketing material we have always advised that Free Broadband is subject to T&C`s and that it is only availible to 70% of the country. If you feel that we have mislead you then please contact me via the members forum and i will be happy to investigate.

Thanks

Stephen Fell

I see Stephen Fell asking what issues are being experienced. Its a pity that he writes from the comfort and protection of this internet site rather than talking properly to customers. I tried to reach him through the members forum but no success and have better things to do with my life than battle with all this.

I signed up with talktalk seduced by the promise of free (or more truthfully, included) overseas calls. But even now that my probelms with the internet connection seems to be improved, the telephone line quality remains very poor. So much so that i usually have to give up and redial through the skype-out system.

I am still very disapointed with talktalk. Cost is not the only issue. It needs to work as well! This service may be low cost - but it is also VERY second rate.

Hi,

Not had any personal messages via the members forum..... Have you posted your issues so we can pick them up? Failing that let me know your user name and I will look into this stright away.

Also I can assure you I talk to customers all day long, as i have said if you let me know I will happily investigate any issues.

Stephen