Is there anybody here who can say something about buying on BID TV or PRICEDROP?  Don't you think they are charging too much for delivery (minimum of £7.99)  and they say if you are not happy you can return it at your own expense.  Do you think we can complain about this matter?

Hi -- Nothing more to say other than, if you don't like their terms then don't deal with them. If you visit the links below, there are customer satisfaction surveys at the bottom, click on them and let them know what you think about their services.

 

http://www.bid.tv/

http://www.price-drop.tv/

i regularly buy off price drop tv and it doesn't bother me in the slightest about the delivery charge as i add that on to the total of the product i am buying to see if im still getting a good deal.I have saved a fortune in the past on products i am very happy with.I also usually compare the prices with other companies like Amazon and even with the deliverey charge, a lot of the time you are still saving quite a bit.

Hi there

Both channels sell at roughly half the price or less than you would pay in the shops e.g. Argos so if you add the postage in you are still paying much less than you would and its hassle free as you don't have to leave your own home.

I have bought lots of products and have been really pleased with the savings and have so far had no need to send anything back to them.

Hope this helps.

Hi

I have bought a reasonable amount from both Bid TV and Price Drop. I find that there Postal charges are very unfair and over the top most of the time. Per example; I bought a Ring, Bag and a Duvet Set all in the same day they charged me £7.99 for each time and posted them all out on the same day. All together the Items would have cost £7.89 to post (I weighed them all together and found the Postal cost on the Royal Mail Site).
I emailed them (No Reply) Wrote a Letter (No reply) Phoned them They passed the Buck! to point out that there postal charges are extortionate and hadn't they heard of combined postage. I also pointed out that customers who use other company's regularly ket a discount or a Loyalty card or something.

I have found there Customer Service Dept one of the worst. I have never written to a customer Service Dept and not got a written reply back. I didn't get any response from Bid Tv. My letter was polite, to the point and fair. I also would like to say that they say there silver jewellery does not have a Hallmark and looks cheap. I have sent back three jewellery items because they don't look as they did on the TV. The quality isn't what they say it is be warned.

I think that more people should complain.

Small purchases have been satisfactory if not spectacular bargains. Until tempted to a DVD Recorder, unfortunately a shade below the £100 where a Credit Card would have helped if the item was unsatisfactory. Within a few days I had problems programming, the Owners Manual scarcely intelligible. Wrote letter to the agents in Stockport, 23rd Jan for assistance. No answer. Enquiry to agents web site 28th, ignored. Letter to Bid TV 5th Feb asked for pressure to be put on agents and warning of possibility of item being returned, ignored. Further letter to Bid TV 12th Feb, ignored Letter to agents on same date also ignored. FAX to agents 15th Feb with copies of previous correspondence. Reply by email from agents "Agree unit is faulty contact suppliers for refund or replacement". Wrote to Bid TV with copy of email asking for advice, offering to return faulty unit to their Acton Offices. Letter unacknowledged. Contacted Office of Fair Trading, advised to write considering breach of contract under Sale of Goods Act 1979. Letter posted 28th February, unacknowledged. Advised by Office of Fair Trading to write by Recorded Delivery, giving 7 days notice of County Court action, letter posted 11th March not answered. Willesden County Court Summons issued 31st March giving Bid TV until 21st April to reply. At last I receive telephone call from Bid TV that item would be collected 21st April. Email from BidTV 23rd April informed me that refund of £99.71 which included the P&P was being made to my Credit Card. The £32 for summons and recorded costs have so far been ignored. Would not recommend purchasing without seeing any items of value over a few pounds from any source

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