Hi all,

First of all I must say that Sky Broadband has been excellent- turned on when they said it would, sent out a router promptly and great connection speeds.

The problem comes when trying to swap down to the Mid service from Broadband Connect. When I signed up a year ago, the Mid (£5 per month) wasn't available in my area, so I agreed to go onto Connect (£17 a month) until they switched on the Mid. I've been checking their website periodically, and found a few months ago that my postcode is in a Mid area. Great! I rang them up, they said they'd swap me over. Months later, no joy, still paying £12 per month too much! So I've rang them again today, been told that yes it's on, no that representative can't swap me over but I will be hearing from them within the week to get me onto the cheaper package.

I've heard that before. So I'm just wondering if anyone's had the same problem with them? Like I said, everything else has been great.

Kel 

When the exchange becomes available for the Onnet (Base/Mid/Max) customers, Sky will bulk migrate it's customers over to these packages. This should happen automatically, but you are informed of it. It is quite strange that they haven't changed you over yet, I would suggest calling them again, if the advisor you speak to is unable to help, ask to speak to superviser, who should be able to help.